Ivonne Rodriguez Email & Phone Number

Responsible for new loan setup of purchased loans serviced by others into SBO2000 (LSBO management system).Reconciled monthly servicer remittance reports in LSBO system within established KPI’s and goals.Validated index rates in LSBO system.Researched fee disputes and mortgage servicing inquiries by borrowers/third-parties for resolution within established.

Validated and approved individual loan Loss Share claim certificates to ensure compliance with FDIC guidelines and the Single Family Share Loss Agreement which contributed to the collective achievement of no audit findings for the entire ten year period of Loss Share.Created and validated updates to department procedures.Created department material/tools.

Managed job functions of 11 Residential Sales Support Coordinators in a call center environment.Implemented quality control processes and procedures to mitigate bank losses in pricing of loans.Assisted in the creation of monthly incentive goals, productivity reports and department procedures.Facilitated rate lock-in training for new Retail Loan Officers.

Conducted daily quality control of processed rate lock-ins mitigating bank losses and ensured loan program eligibility.Distribution and rotation of employee daily workload.Assisted in the creation of department procedures / training materials.Trained newly hired Retail loan officers and personnel from other departments within the division with rate lock-in.

Top producing coordinator with little to no errors.Assisted 80+ customers per day, providing assistance in loan scenario/program eligibility, loan pricing, and general loan status questions throughout the process.Met monthly incentive goals.Maintained strong knowledge of banking regulations and institutional policies and procedures to better assist.