Responsibilities & Duties: Windows XP/7 administration via remote access Edge / Citrix support Installing and configuration of software Ubuntu desktop support Supporting Lotus Notes, set up/configuration Supporting Microsoft Office 2003 / 2010 / 2013 Troubleshooting hardware Supporting VPN clients Iphone / Ipad mobile iron support SMS installations via request centre Supporting On Demand and HP printers Training of new staff members

Responsibilities & Duties:• XP and NT desktop administration via remote access.• Active Directory: Managing users, groups and computers.• Allocating share-drive permissions and drive mappings.• Installing software/building machines remotely via Radia.• Monitoring Windows Server 2003 through services console viewer.• Lotus Notes and Outlook account set up/configuration.• Advanced troubleshooting of network and PC issues.• In House Bank Applications… Show more Responsibilities & Duties:• XP and NT desktop administration via remote access.• Active Directory: Managing users, groups and computers.• Allocating share-drive permissions and drive mappings.• Installing software/building machines remotely via Radia.• Monitoring Windows Server 2003 through services console viewer.• Lotus Notes and Outlook account set up/configuration.• Advanced troubleshooting of network and PC issues.• In House Bank Applications support.• Print Queue Management, Printer Driver installs.• Siemens Keyboard Driver installs.• Escalating issues via ticket system.• Conference calls with third-level and management• staff Training Show less

Responsibilities & Duties:•Providing technical support/maintenance for PCs running on Windows 98Se, 2000 and XP Professional.•Resolving operating system and hardware problems. •Networking configuration/troubleshooting of client machines.•Configuring client laptops for internet connection.•Printer configuration and maintenance.•Installation of updates.•Desktop training and support, providing novice users with clear instructions for email use, web browsing, cd burning,… Show more Responsibilities & Duties:•Providing technical support/maintenance for PCs running on Windows 98Se, 2000 and XP Professional.•Resolving operating system and hardware problems. •Networking configuration/troubleshooting of client machines.•Configuring client laptops for internet connection.•Printer configuration and maintenance.•Installation of updates.•Desktop training and support, providing novice users with clear instructions for email use, web browsing, cd burning, scanning, MS Office and printing. •Technical support via phone and email, dealing with queries.•Handling & balancing cash.•Ensuring customer satisfaction. Show less