Ivor Phillips Email & Phone Number

Clacket Lane

London, United Kingdom

I was personally selected to open the new brand for Roadchef Motorways Ltd. After 4 months of developing operational knowledge of the new brand I oversaw training and development of the team across London and Kent. Store opened on time and is now operational.

Southampton, United Kingdom

Based on my work ethic, I was promoted from barista to Assistant Manager before role as Store Manager. I was entrusted to open a drive-thru store while managing operations at first location. All Costa audit scores at 95% or higher and Food Hygiene ratings of 5.

Swindon

As Assistant Manager, I provided in-depth sales and marketing services on behalf of various charities including the Royal British Legion, British Red Cross, and British Heart Foundation. I successfully led 15-20 staff utilising motivation and specified professional development to inspire the team. I was also heavily involved in recruitment, conducting interviews, product training and goal setting. Finally, I planned and organised meetings to ensure effective communication with the team.

Southampton, United Kingdom

As a Barista Maestro, I oversaw shifts including opening and closing duties as I trained new members on product descriptions and best practises for making superior coffee. I was able to effectively resolve escalated issues and complaints using diplomacy and empathy.

Construction Management, Engineering, 2:1

A-Levels, Business Studies, Environmental Science, Late Modern History

Gcse’S, C And Above In All.