HSBC Software and Technology (Guangdong) LtdASP Operation Tech Business Analysis ManagerLeading true automation and digitalization for ASP countries ops through modern tech solutions, and scale the solutions with comercial sense to achieve the customer experience improvement, operation efficiency enhancement and fundamental banking transformation.

Global Liquidity and Cash Management (GLCM) global operation lead role being responsible for operational KPIs, cross-region team managers, global functional product initiatives, operational streamline and stakeholder engagements.

In charge of company sales data analysis to propose CEO the strategy adjustment;Responsible for retail store management to increase sales and profit. Implement O2O model

TTS Account service head1. Manage 10 APAC countries and Japan account service management to support client banking relationship on-boarding, document scrutiny, system entries, account opening & maintenance, process reengineering and testing .2. Manage 10 countries customers relationship to ensure the MIS 3. Streamline and implement effective risk and control framework, and ensure clean audit year4. Support business and coverage decision/ expansion and client experience for banking relationship operations5. Improve productivity and accuracy

1. Due head for both Commercial Card operations and Citiservice2. Responsible to manage the migrations of Commercial Card operations and Citiservice on-line & offline function to Dalian TTS3. Managed the excellent service delivery to support the rapid markets for commercial cards4. Established the risk & control framework for Commercial Card and CitiService5. Optimized client-centric operations 6. Stabilized the newly migrated team of offline CitiService

1. Supervised TTS trade operations China bills department supporting 13 China Citibank branches trade end to end operations including trade service and trade finance for both import and export, i.e. letter of credit, documentary collection, invoice finance, FI refinance, forfeiting, etc,.2. Partnership with front office and business to launch new trade products and markets expansion by delivering excellent client experience3. Monitor the operational risk and minimize the risk impacts on the franchise. Heavily involved into internal and external audits/local regulatory review and assure the clean result

1. Responsible to migrate regional countries cash management operations to Dalian hub2. Responsible to work with department head to establish Dalian hub3. Obtained success internal and external audit 4. Completed risk and control framework to ensure zero audit funding result5. Grow talent pool and prepare hi potentials in the pipeline

1. 2nd assignment of Citi Leadership Development Program 2. Co-lead to manage funds remittance operations, reconciliation and investigation Singapore Consumer client 3. Managed team with diverse cultures4. Heavily involved into critical consumer banking project cutover

1. Project based assignment to Coordinate APAC regional projects - redesign and identify opportunities for processing automation, standardization and centralization2. Analyze regional operation data for senior management MIS and support the implementation of the regional reporting matrix system

1. Perform document scrutiny under letter of credit for import and export transaction supporting Australia, China, Thailand, Vietnam and CFSL2. Take charge in equal distribution of workload in the team3. Lead the staff club to plan and organize staff engagement activities