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Project Management & Customer Relationship Management • Handling phone calls & emails, conducting site inspections and liasing with clients to discuss and identify their event requirements• Organising clients’ events from the start to the end• Responsible for being the key communicator between the clients and the operations team throughout the events• Handling and solving customer complaints in a timely manner• Maintaining relationships with existing and new clients, keeping a timeline to follow up for returning opportunitiesTeamwork• Discussing with the operations team to offer events solutions that meets the clients brief and budget• Working closely with rooms reservation and finance team to create a smooth invoicing process for the clients• Debriefing of client feedback with the team for encouragement and furture improvementsBusiness Development• Identifying potential clients through existing database or local footprint and making cold calls/emails to prospect for new opportunities• Participating in weekly sales meeting to discuss updates from the industry, hotel directions and share event updates on budget and future plansAdministration• Responsible for all events administration tasks such as reports, event schedules, menus, contracts, etc.• Assisting Business Development Manager and Director of Sales in day-to-day administration tasks

• Responsible for planning and managing Disney Star Wars – The Last Jedi Movie Premiere • Collaborate with team members and other departments to plan and execute different events:- Mead Johnson Consumer Event- Mead Johnson Symposium - The Gioi Di Dong Samsung Note 8 Launching Event- The Gioi Di Dong iPhone 8 Launching Event- Prudential Awarding Event- Youtube Fanfest VN- Google CXO Dinner- Diana Concert- Coteccons Year End Party• Conduct site inspections with clients• Be the point of contact on the event execution day and take care of clients' inquiries• Source suppliers and handle logistics• Organize transportation and accommodations for internal and external uses• In charge of managing talents and human resources of the events• Ensure clear communication between the client and all departments• Be able to adapt to changes and ensure events run smoothly to bring client satisfaction

• Work and manage different event operations across outlets between the school and the hotel (wedding and social gathering)• Meet and greet with clients • Plan and decorate event spaces

• Attended a Front Office training program in a hotel stimulated environment• Performed Front Office duties as Guest Service Agent, Concierge, Porter, Reservation Agent, and Supervisor• Handle guest check-in and check-out professionally and in a specialized manner• Make changes and confirm reservations using Opera system• Keep records of room availability and guests’ accounts• Provide high standard quality of service to guests

• Responsible for planning and managing operation of the International Food Fair Event and French Banquet• Utilize Opera system to create BEOs• Create floor plans and time sheets to suit clients needs• Allocate tasks and missions to other team members• Maintain clear communication with the client and be ready to adapt to any changes• Attain experience working in many roles from Executive, Health and Risks Management, Venues and Facilities Management to Transport Management