Ivory (Ngoc) Le Email & Phone Number

Ho Chi Minh City, Vietnam

Ho Chi Minh City, Vietnam

Part of the fast-growing team at W.media - a community for best practices and the latest news on IT, Cloud, and Datacenter in the Asia Pacific and beyond.

Sydney, NSW, Australia

• Project Management & Customer Relationship Management
• Handling phone calls & emails, conducting site inspections and liasing with clients to discuss and identify their event requirements
• Organising clients’ events from the start to the end
• Responsible for being the key communicator between the clients and the operations team throughout the events
• Handling and solving customer complaints in a timely manner
• Maintaining relationships with existing and new clients, keeping a timeline to follow up for returning opportunitiesTeamwork

Vietnam

• Responsible for planning and managing Disney Star Wars – The Last Jedi Movie Premiere
• Collaborate with team members and other departments to plan and execute different events:- Mead Johnson Consumer Event- Mead Johnson Symposium - The Gioi Di Dong Samsung Note 8 Launching Event- The Gioi Di Dong iPhone.
• Conduct site inspections with clients
• Be the point of contact on the event execution day and take care of clients' inquiries
• Source suppliers and handle logistics
• Organize transportation and accommodations for internal and external uses

Leura, NSW

• Work and manage different event operations across outlets between the school and the hotel (wedding and social gathering)
• Meet and greet with clients
• Plan and decorate event spaces

Leura, NSW

• Attended a Front Office training program in a hotel stimulated environment
• Performed Front Office duties as Guest Service Agent, Concierge, Porter, Reservation Agent, and Supervisor
• Handle guest check-in and check-out professionally and in a specialized manner
• Make changes and confirm reservations using Opera system
• Keep records of room availability and guests’ accounts
• Provide high standard quality of service to guests

Leura, NSW

• Responsible for planning and managing operation of the International Food Fair Event and French Banquet
• Utilize Opera system to create BEOs
• Create floor plans and time sheets to suit clients needs
• Allocate tasks and missions to other team members
• Maintain clear communication with the client and be ready to adapt to any changes
• Attain experience working in many roles from Executive, Health and Risks Management, Venues and Facilities Management to Transport Management

Sydney, Australia

Bachelor Of Business, International Hotels & Resorts Management

Bachelor Of Business, International Event Management