Ivory Mitchell Email & Phone Number

United States

Goose Creek, South Carolina, United States

Monitored departmental performance, identifying and facilitating opportunities to increase productivity and efficiency to ensure projects were completed on time. Resulted in a 20% improvement in project completion rates and client satisfaction.•Collaborated with agency leads to plan, direct, and coordinate programs and projects, resulting in a 15% increase in program effectiveness and successful implementation of strategic initiatives•Collaborated with agency leads to analyze costs, benefits, and losses of company revenue and budgets, leading to a 10% reduction in unnecessary expenses and improved financial stability.•Drafted, submitted, and presented various performance and management reports to senior management and stakeholders. Reports were highly praised for their clarity and contributed to informed decision-making and process improvements.•Managed conflicts and resolved complaints within the organization, resulting in a 25% decrease in internal disputes and enhanced team cohesion and morale.•Assisted in the hiring and training process of new staff, resulting in a 20% increase in employee retention and the development of a highly skilled and motivated team.•Coordinated and oversaw the day-to-day workflow of subordinate staff in the agency, ensuring optimal productivity and achieving a 15% increase in operational efficiency.

Summerville, Sc

•Foster and nurture a productive relationship/partnership with the program director based on mutual respect and trust.•Collaborate closely with the program director to understand program objectives and support their implementation.•Assist program directors in completing paperwork and collecting necessary evidence before classroom assessments are conducted.•Guide program directors in developing a comprehensive Quality Improvement Plan, establishing clear goals and strategies for enhancing program quality.•Provide ongoing coaching, mentoring, and consultation to program directors and staff, addressing challenges and promoting professional growth.•Support directors and staff in implementing effective practices and strategies through the continuous quality improvement loop.•Conduct developmental screenings to assess children's developmental progress, identifying potential areas of concern.• Collaborate with program directors and families to develop appropriate interventions and referrals based on screening results.

Charleston, South Carolina Metropolitan Area

•Directed and managed the implementation of laws with regard to FCCH and child care providers in the counties served by the Regional Office, resulting in a 95% compliance rate among service providers.•Supervised regional staff and monitored child care facilities and Family Child Care Homes, ensuring the effective and efficient service delivery of early care and education throughout the region.• Improved operational efficiency by implementing streamlined processes, resulting in a 20% reduction in administrative time and enhanced service quality.•Assisted in conducting program reviews of service providers to ensure compliance with all applicable service standards and federal and state laws. Conducted thorough reviews of 150+ service providers, resulting in a 15% improvement in overall compliance and quality of care.•Assisted in developing designs/revisions to standardized monitoring instruments for child care services to measure program compliance. Streamlined monitoring instruments, reducing redundancy and increasing accuracy by 25%.•Assisted in providing technical assistance, training, and consultation for statewide, regional, and local contractors/providers to interpret policies and program requirements. Conducted training sessions for 100+ contractors/providers, resulting in a 30% increase in their understanding of policies and regulations.• Conducted investigations of abuse and neglect of a child, ensuring prompt and thorough investigations with a 100% compliance rate with legal and procedural guidelines.•Leveraged data to analyze social media engagement and improved engagement rate by over 120%.•Made referrals to appropriate agencies, connecting children and families to necessary support services and ensuring their well-being.

Bachelor'S Degree, Social Work

Bachelor'S Degree, Social Work