Ivaylo Stinå Email & Phone Number

Stockholm County, Sweden

Stockholm, Sverige

In parallel with my responsibilities as Customer Support Manager at Online Partner, I have since May 2024 assumed the role of Acting Office Manager.The area of ​​responsibility includes weekly and monthly purchases for the office, supporting other managers when onboarding new employees, and being the point of contact for several co-tenant companies sharing our office premises, the facility management and access control company, the cleaning company, as well as our suppliers who manage… Show more In parallel with my responsibilities as Customer Support Manager at Online Partner, I have since May 2024 assumed the role of Acting Office Manager.The area of ​​responsibility includes weekly and monthly purchases for the office, supporting other managers when onboarding new employees, and being the point of contact for several co-tenant companies sharing our office premises, the facility management and access control company, the cleaning company, as well as our suppliers who manage the parking system, the water dispenser, and office recycling. Show less

Stockholm, Sverige

In the next developmental step with Online Partner, I am responsible for our Customer Support function, helping the organization scale up and ensuring the sustainability of an outstanding customer experience offered to our vastly expanding network of clients and collaborators.Alongside with our focus on customer retention activities, we are proactively building up the function to be a central and effective node, securing the customer journey and alleviating communication workload for… Show more In the next developmental step with Online Partner, I am responsible for our Customer Support function, helping the organization scale up and ensuring the sustainability of an outstanding customer experience offered to our vastly expanding network of clients and collaborators.Alongside with our focus on customer retention activities, we are proactively building up the function to be a central and effective node, securing the customer journey and alleviating communication workload for the organization as a whole. This role includes a continual commitment to my professional growth through participation in competence development programs via Företagsakademin. Specifically, I completed a two-day course focused on organizational administration and another on inclusive communication, gaining valuable insights into effective communication styles, group dynamics, and the impact of clear and consistent communication on business outcomes.Our main responsibilities include case management and escalation, technical support and troubleshooting, as well as reporting of KPI values, to continue creating positive brand experiences and support our expansion goals. Show less

Stockholm, Sverige

During this time, along with my responsibilities as Customer Support Manager at Online Partner, I was also the Safety and Work Environment Representative within the organization, a role which is mandatory for all workplaces in Sweden employing five or more people. I participated in both planning and implementation within multiple areas that have an impact on the work environment, engaged in safety rounds together with our HR Manager, and proactively monitored the systematic work… Show more During this time, along with my responsibilities as Customer Support Manager at Online Partner, I was also the Safety and Work Environment Representative within the organization, a role which is mandatory for all workplaces in Sweden employing five or more people. I participated in both planning and implementation within multiple areas that have an impact on the work environment, engaged in safety rounds together with our HR Manager, and proactively monitored the systematic work environment efforts of the employer in accordance with the Swedish Work Environment Act. The main purpose - to ensure the well-being of all colleagues, both at work and outside of work.Interesting and valuable parts of this role included taking a specific course for protection agents, the participation in meetings with different levels of management where both physical and psychosocial work environment was continually discussed, together working towards ISO certifications, and contributing with my experience within constructive and preventive strategies for a high-performing and safe work environment. Show less

Stockholm, Sverige

Joining up with the team at Online Partner on an exciting growth journey, my role in our Services & Solutions function included responsibilities within system administrative support and ensuring long-term Customer Success.Combining the best of both worlds regarding reactive and proactive support, as well as relationship management in contact with our client companies, this was a thrilling challenge in which I had the opportunity to work with a close-knit team and contribute to our… Show more Joining up with the team at Online Partner on an exciting growth journey, my role in our Services & Solutions function included responsibilities within system administrative support and ensuring long-term Customer Success.Combining the best of both worlds regarding reactive and proactive support, as well as relationship management in contact with our client companies, this was a thrilling challenge in which I had the opportunity to work with a close-knit team and contribute to our organizational development onwards.Online Partner specializes in Google Cloud solutions and has been a Google Certified Partner since 2010, having helped over a thousand companies and schools in Sweden alone throughout the years, and is now expanding globally. Show less

Stockholm, Sverige

A continuation and further progress in the role as support administrator within the payment solutions sector, as a part of the completed acquisition of the Food Services business area from Fazer Group.Our Digital & Tech department in the Operational Excellence function focused on supporting the daily operational needs within the tools used for planning, purchasing, reporting, payments, networking solutions, as well as label printing and POS hardware and software.The most… Show more A continuation and further progress in the role as support administrator within the payment solutions sector, as a part of the completed acquisition of the Food Services business area from Fazer Group.Our Digital & Tech department in the Operational Excellence function focused on supporting the daily operational needs within the tools used for planning, purchasing, reporting, payments, networking solutions, as well as label printing and POS hardware and software.The most significant parts in this step of my development were the planning and execution in onboarding of new team members effectively, strategic transfer of competencies internally throughout the merge and integration phase, and being more closely involved in the start-up projects of new restaurant sites as well as system development projects. Show less

Kungsholmen

As a part of the Restaurant Support department, I continued to develop my competence within the POS field. I worked with a close-knit team of problem solvers, responsible for the support of restaurants and cafeterias, as well as end users and client companies.A high tempo with wide area of responsibility, was a central part of the role as support administrator. The effective communication and a high degree of service and professionalism, along with coordination around bigger projects… Show more As a part of the Restaurant Support department, I continued to develop my competence within the POS field. I worked with a close-knit team of problem solvers, responsible for the support of restaurants and cafeterias, as well as end users and client companies.A high tempo with wide area of responsibility, was a central part of the role as support administrator. The effective communication and a high degree of service and professionalism, along with coordination around bigger projects, were greatly educative experiences. During this time, I was also the main person responsible for our Card Support function in daily contact with external customers, administrators and consumers.My assignments in this role mainly varied in the spheres of system administration, remote customer support, and network troubleshooting.Among the systems and suppliers I worked with during this period were:TCPOS, Microdeb, Aivo, Mashie, MICROS, Salesforce, Visma Proceedo, Menigo, SIX Payment Services, Payzone, BABS Paylink, SMS Scandinavia, Workday, Verifone, Nets, BMC FootPrints Show less

Johanneshov

Striving for progression, I decided to venture into the wild world of entrepreneurs – starting up a private enterprise. I learned about marketing a small business as well as networking with other companies, while building a clientele in various cities all around Sweden.Finding new business partners and working as a reseller of POS software and hardware, I felt growth on a personal level as well – becoming the social entrepreneur I so wanted to be. The economical ups and downs of running… Show more Striving for progression, I decided to venture into the wild world of entrepreneurs – starting up a private enterprise. I learned about marketing a small business as well as networking with other companies, while building a clientele in various cities all around Sweden.Finding new business partners and working as a reseller of POS software and hardware, I felt growth on a personal level as well – becoming the social entrepreneur I so wanted to be. The economical ups and downs of running an own business taught me a lot about project development – my stepping stone into being able to work responsibly, and be self-propelled. Most importantly, this adventure meant valuable experience in the field of IT sales.Some of my collaborators throughout these years:Datorama AB, Erpato Europe AB, SafeGuard AB, Parnova Technology AB, West International AB, EnterSale Kassasystem, Seger Ekonomi & Inkasso, Svea Finans, Grenke Leasing Show less

Nacka Strand

I was fortunate to take my first steps into working as an on-site technician, at a fast-growing company with big potential.The broad customer base included different types of restaurants, retail stores, cafeterias and wholesale businesses. Alongside building experience in the field of hardware installation on-site, I also learned and grew socially – through taking responsibility in the daily support of end users.An important milestone, was being assigned on-site installations in… Show more I was fortunate to take my first steps into working as an on-site technician, at a fast-growing company with big potential.The broad customer base included different types of restaurants, retail stores, cafeterias and wholesale businesses. Alongside building experience in the field of hardware installation on-site, I also learned and grew socially – through taking responsibility in the daily support of end users.An important milestone, was being assigned on-site installations in coordination with Deichmann – and thus working with the english language professionally. During these years I was introduced to case management, and involved in software project development of POS systems. Show less

Project Management

Competence development, course content examples: ∘ Levels of governance ∘ Management and implementation processes ∘ PMO, roles.

Network Technologies

Competence development, course examples: ∘ Computer and networking technologies (DAODAC0) ∘ Network technology (NAINAR0) ∘ Network.

Electronic And Computer Technologies, Programming

Technical high school education, course examples: ∘ Computer communications ∘ Programming A (C++) ∘ Programming B (Visual Basic) ∘ Web.