Ivonne González Romero Email & Phone Number

Barcelona, CT, ES

Barcelona

- Engineered data models using SQL and DBT to process Salesforce data, enabling the Success and Sales teams to track KPIs via Looker and make informed business decisions.- Developed comprehensive dashboards in Looker and Data Studio to monitor agent performance, bonuses, and quality check results, transforming raw data into actionable insights.- Created.

Barcelona, Cataluña, España

- Led the establishment of a night shift to enhance customer service coverage, resulting in improved customer satisfaction.- Coached and developed agents, guiding to exceed in their role and in some opportunities into new roles within the company that aligned with their strengths, including a successful transition into the Success department.- Analyzed.

Barcelona, Cataluña, España

- Led an Inside Sales team with a focus on fostering a collaborative and motivating work environment. Utilized gamification techniques to inspire a healthy competitive spirit, resulting in the team consistently ranking among the top three in sales performance.- Implemented a goal-setting strategy that aligned personal aspirations with business objectives.

Barcelona Y Alrededores, España

- Played a dual role, balancing team leadership with quality coaching, and contributed to the creation of a quality department, including the design of scorecards and tracking systems.- Designed and developed custom websites for GoDaddy clients, while also training new web designers, enhancing the company's service offerings.

España

- Played a crucial role during the COVID-19 pandemic by assisting small and emerging businesses in their digital transformation journey. Developed user-friendly, self-managed WordPress websites tailored to meet specific business needs.- Implemented SEO strategies that significantly boosted organic search rankings and drove increased traffic, helping.

Barcelona Y Alrededores, España

- Provided real-time support to travelers, resolving issues with empathy and efficiency, often forming lasting relationships with customers.- Facilitated a seamless experience for hosts, ensuring guest satisfaction and contributing to Airbnb’s reputation for excellent customer service.

Barcelona Y Alrededores, España

As a dedicated professional at Mapfre, I provided tailored guidance to clients, fostering heightened customer loyalty and driving sales of new insurance and financial products. My role involved strategic development of commercial initiatives aligned with monthly targets, encompassing both telephonic and in-person prospecting. Through meticulous needs.

Barcelona Y Alrededores, España

Real Estate Office Coordinator adept at orchestrating seamless operations and optimizing administrative processes within the dynamic realm of real estate. With a proven track record of managing diverse tasks, from scheduling and client liaison to document management, I ensured the smooth functioning of daily operations. Adept at maintaining a professional.