• Client Engagement with 1to1help.net – Counselling and EAP Provider to corporate companies (Dec 2012 – to date)- Shares responsibility with the customer in implementation, delivery and achievement of contract deliverables.- Collaborates with customer in the planning and organization of the EAP service delivery system.- Provide consultation, solves problems, develops solutions, and communicates effectively with the customer - Generates reviews and analyzes report data to track trends or issues and provides appropriate reporting to the customers including preparation of quarterly and annual summaries.- Manages, coordinates and provides as needed Onsite and Critical Incident Stress Management (CISM) services.- Communicates timely information to customer’s executive staff regarding high level crises, threat of violence situations and provides consultation to management staff as needed.- Develop and maintains positive multi-level relationships with the customer.- Part of planning and review meetings as needed/requested to enhance EAP service and delivery.- Provides high level of responsiveness to the customer requests for assistance, service and/or support.• Deputy Management Representative for ISO Audits with 1to1help –- Assisting Management Representative in performing and scheduling Internal Audits, Represent Company for Customer quality audits, verify Corrective and Preventive Action records- Organize Management Review Meetings- Collect data for measurement of Quality Objectives- Prepare and Maintain all ISO required Documentation- Train organization in ISO documented procedures• Freelance Counselor alongside Innovators International handling individual cases from various schools through referral basis. • Conducted Training workshops for children at schools and hostels as part of project work.• Counseling sessions conducted at various schools with a total of 350 hours as part of Internship

• Customer Service Import Coordinator With Allied Lemuir Pvt Ltd –Duration – 9 months ( 19th December 2011 – 24th September 2012)- Administering delivery of all cargo and process all custom releases and monitor all receivables and ensure work within required timeframe and assist supervisors to resolve all transaction issues. - Prepare and processes all import documents and broker invoices and manage all contain shipments in coordination with freight carriers and customers.- Providing optimal customer services to all clients and maintain status report for all shipments and maintain knowledge on all technical issues for brokers and collaborate with various departments for release of all goods from customs. - Collaborating with inventory planning team and freight forwarders and administer appropriate movement of all goods and supervise all freight flow and ensure clearance and delivery of all import goods.- Supervising all new products and associate shipments and ensure arrival of all goods within required timeframe and catalog and coordinate with product development and merchandising team to establish all transportation costs and evaluate all product selection.