Ivy Eames Email & Phone Number

- Provide insight to the customer in relation to energy consumption, costs, trends and potential savings. - Analyse and maintain energy portfolios - Optimised bill validation

- Pro-actively manage Supplier portfolios - Rectify issues impacting settlement performance- Analyse, investigate and resolve queries raised by suppliers and customer service team- Collaborating across the business to improve processes

- Manage engineers schedules- Plan and manage projects - Ensure all parties involved are kept up to date - Update RAMS and O&M Manuals - Provide support to team and business - Billing and invoicing

- Carry out Production tasks- Issuing settlement reports to suppliers - Managing Appointment Flows

- Analyse and validate Half Hourly data- Improve and maintain data performance - Investigate and fix dial failures on meters - Process data in accordance to contractual deadlines

- Assisting businesses to manage and control energy requirements - Scheduling engineers to fit smart meters - Providing customer care in inbound and outbound calls- Supporting the monitoring and data collection of energy consumption

- Dealing with inbound calls from clients reporting new maintenance faults- Making outbound calls to contractors chasing updates on outstanding maintenance calls.- Administration of reactive calls and minor maintenance requests

- Promote energy efficiency in households- Marketing and research for renewable energy - Assisting other members of team with their job roles- Administrate data for the SuperHomes project

Bachelor Of Science (Bsc), Environmental Science, 2.1

• Ecology • Biodiversity conservation • Geology • Climate, soils and vegetation • Environmental hazards • Natural resources •.

National Diploma, Animal Management, Triple Distinction

Gcse, 10 Gcses A-C