- Effectively managing daily operations in partnership with the General Manager, keeping store standards consistent while delivering excellent customer service- Collaborates with the Visual Manager to create window display advertising that highlights the current season and trends, while also maintaining merchandise displays- Plans and participates in social media campaigns, utilizing videos and photos to boost brand awareness through advertising and monitoring engagement- Supervising the team and delegating tasks to ensure the stores’ needs are met, including but not limited to cleaning, restocking, receiving shipments, fulfilling web orders, and helping customers- Strives to exceed daily and monthly sales goal by expanding knowledge of products to become a more confident salesperson, making genuine connections with customers- Training employees on customer service protocols and store operations, while keeping a positive attitude to motivate the team and lead them to success

- Supervised a team of 15+ individuals at a given time, ranging from bakers to cooks, whoprepared various products for customers while maintaining a safe work environment- Amplified employee efficiency by administering job performance reviews that highlighted the employees’ strengths and weaknesses, and facilitated disciplinary actions as needed, such as written or verbal warnings where appropriate- Prepared schedules for a team of 30+ employees, adjusting when needed to ensure full coverage in the department and maximizing customer satisfaction- Finalized monthly inventory reports while upholding an accurate reflection of the departments’ stock to assist in the forecasting of inventory trends for the coming fiscal year- Analyzed departmental sales trends to develop merchandise production sheets, adjusting the amount of baked goods to produce each day to minimize shrink, which led to an increase in sales of over 200% within 4 months- Enforced new regional standards for health and safety across the department by giving daily reports on cleanliness that lifted the departments’ rating up four stages from red to green during audits

- Directed a team of 20+ cashiers and maintenance staff to provide an exceptional customer experience on every shift, collaborating with other supervisors to promote and nurture a positive working environment for all employees- Coordinated onboarding for new cashiers and trained them on store policies, register transactions, front-facing customer service strategies, and store products to guarantee smooth day-to-day operations- Created training and process playbooks for employees to establish better standards and practices within the customer service department- Monitored and reviewed cashier feedback and presented findings to the department’s leadership team on areas of improvement while implementing appropriate changes- Achieved a high level of customer satisfaction by addressing complaints and working with the customer to come to a satisfactory resolution in a timely manner- Maintained sales numbers and cash flow records by accurately counting cash and reporting it on the POS system