Data Analyst I Salesforce Excellence
CurrentManaged and administered the IQVIA OCE platform to support medreps in their sales activities.Customized and optimized Salesforce functionalities to meet the specific needs of the med reps team, ensuring smooth operations and data integrity.Conducted comprehensive data analysis to identify trends, patterns, and insights.Utilized analytical findings to drive strategic decisions and optimize business processes.Worked with IT team members to create and implement customized Power Automate workflows across multiple departments.Automated tasks such as email approvals, feedback collection, and customer record creation, enhancing efficiency and reducing manual workload.Designed and deployed Microsoft Forms surveys to gather feedback from employees and customers.Analyzed survey results to identify areas of improvement, ensuring continuous enhancement of processes and services.
