Ivy Schluterman, M.Ed Email and Phone Number

Key Skills: Operations and Logistics, Process Improvement, Project Management, Supervision, Conflict Management, Customer Relations/Service, Strategic Planning, Budgeting, Policy Review, Networking, Recruiting, Staff TrainingCommittee Involvement:• Hall Staff Recruitment, Member & Chair | July 2016 – December 2018 | July 2019 – Present Pioneered implementation and creation of group on-campus process for candidate interviews within organization Analyzed and arranged candidate interviews for individual and group on-campus processes Developed marketing materials to promote Department and work culture• Diversity Committee, Member | July 2019 – May 2020 Create new informational marketing material for an LGBTQ+ event to promote education Co-developed diversity, equity, inclusion training for organization hiring and trained staff to mitigate bias in the process• Student Staff Training, Member | July 2018 – December 2018 Strategically planned trainings to effectively communicate needs of student staff Assessed individual training sessions to identify effectiveness and areas of improvements• Student Staff Selection, Member | July 2017 – May 2018 Assisted in designing marketing materials for Resident Assistant recruitment process Planned group process interviews to maximize time spent with candidates

Key Skills: Crisis Management, Recruiting/Training, Customer Service, Assessment Supervision, Conflict Management, Risk AssessmentCommittee Involvement:• Disney Think Tank, Co-Chair | July 2015 – May 2016 Collaborated with campus partners to develop process and procedures for fall and spring opening Trained professional staff on Disney Customer Service to be implemented in building processes • Professional Staff Recruitment, Member | July 2014 – May 2015 Assisted in logistic planning for graduate recruitment on-campus processes Screened resumes to assess candidate’s qualifications for job search conferences

Key Skills: Educating, Crisis Management, Event Planning, Leadership

Key Skills: Customer Experience, Supervision, Event Planning, Orientation

Key Skills: Supervision, Recruitment, Budget Management, Event Planning, Crisis Management, Advising, Policy Review and Enforcement

Key Skills: Leadership, Recognition, Service, Recruitment

Key Skills: Event Planning, Needs Assessment, Crisis Management, Advising