•Oversee daily operations of the front desk, ensuring seamless guest check-in/check-out and the highest standards of customer service.•Representing the Duty Manage when on off duty or during vacation.•Supervise and train a team of front office staff, including receptionists, concierge, bellboys, and night auditors, to ensure efficient operation and exceptional guest satisfaction.•Coordinate with other departments (housekeeping, maintenance, food and beverage) to address guest needs and special requests promptly•Handle guest complaints and feedback, working to resolve issues swiftly while maintaining a positive guest experience•Prepare and manage weekly and vacation staff rosters, ensuring optimal staffing levels during peak and off-peak hours•Ensure accurate billing and payment processing, including handling foreign currencies and managing guest accounts.•Maintain records of VIP guests and frequent visitors, offering personalized services to enhance their stay.•Manage front office budget, control costs, and ensure efficient resource utilization.•Collaborate with the sales and marketing teams to upsell additional services and amenities, boosting revenue.•Stay updated on local events, attractions, and tourism trends to provide guests with relevant recommendations and information.•Promote a positive work environment, fostering teamwork, motivation, and high morale among the front office teams.•Review customer feedback data to identify areas of improvement.•Implement and enforce corporate and departmental policies and service standards. Ensure all the licenses are renewed•Monitor office supply needs and housekeeping with consistent inventory checks and requisition approvals.•Coordinate with service providers to facilitate on-site maintenance and repair work.•Prepare reports eg; Monthly Statistics, Upsells, Stock-taking, Hotel shop sales , SPA sales,Booking.com and Expedia. •Systems used; OPERA, Orchid, Micros, Fresha, Channel Management system, Zoho CRM

I am a hardworking and self-motivated assistant. I am proficient in communication skills. I work with honesty, sincerity and professionalism. I handle tasks like Diary and calendar management, Correspondence, Scheduling, Electronic Filing, Online Research, Travel Arrangements, Presentations, Spreadsheets, Bookkeeping, maintaining database and ensures the delivery of premium services to clients and any other administrative task.

•HR Functions• Selection and recruitment of applicants including screening of applicants•Involved in sourcing for facilitators for various trainings as well as identification of Training and Development needs in liaison with management heads•Confidentially manage employee data and records while updating•Ensure timely administration of performance management tools for mid term probation, end of probation as well as annual appraisal•Executive Assistant-Operations Director•Work closely with the Operations director and assist in managing her diary.•Manage and organize external meeting for the Directors and co-ordinate external visitors.•Organizing travel itineraries & Visas for Directors•Booking for all the external meeting in different hotels.•Acting as the point of contact between the executives and internal or external colleagues•Handling correspondence directed to managers•Making travel arrangements and detailed travel itineraries•Taking dictation and minutes and writing them up subsequently•Producing reports and presentations•Others•Managing the social media platform for RGS . •In charge of the RGS data information collection and continuous updating e.g. (for due diligence purpose)•Participate in organizing local and international trips for the students.•Work with the Marketing team to ensure the success of all marketing activations for the organization•Managing the Courier Services for delivery of things in and out of the school.•Devise and maintain office systems efficiently with paper flow, organize and store paperwork, documents and computer-based information•Liaise with CPU (Central Kitchen) to ensure food gets to destination on time and suitable for consumption.•Manage the LPG Bullet tank for Riara Kitchen and ensure it is refilled on time.

• Supervisor.• Sort out suppliers / clients on queries and issues regarding payments.• Ensure timely and accurate filing.• Assist in monthly preparation and distribution of debtors statements• Manage petty cash• Participate in regular inventory checks.• Ensure statutory deductions and payments are remitted to the respective authorities and on time.• .Creating letters (quotation, invoice and delivery notes.)• Preparation of the staff payroll and salary payments.• Preparation and dispatch of all invoices responsible for proper storage and custody of accounting documents.• Assisting in budget preparation.• Any other duty assigned by management• Manage all the staff members in the organization