Responsible for leading the total rewards team and designing, planning, and implementing the organization's total rewards programs and strategies.

Services: Assess overall total rewards strategy for external competitiveness and alignment with values and EVP. Develop, design, and conduct job analysis, job documentation, job evaluation, and career frameworks. Design base pay structures using market-pricing, point factor, and integrated approaches including data aging, blending, smoothing, and weighting. Create variable pay/premium programs, short- and long-term incentives, and sales incentives. Conduct quantitative analyses for pay, pay equity, and program design including distributions, variability, deviations, and linear/nonlinear regression. Make recommendations for forecast modelling, salary budgeting, pay for performance programs, correcting pay compression and issues resulting from historical practices outside of program parameters.Provide strategic benefit and retirement planning and design, education in plan types, and administering programs. Provide guidance on benefits outsourcing, RFIs/RFPs, and selecting brokers. Provide guidance in designing and launching wellness initiatives, recognition programs, and overall employee development. Audit total rewards programs to ensure they are in alignment with the regulatory environments.

Lead the global Total Rewards, Payroll, and HR Systems functions/teams across 3 countries. Provide creative thought leadership, technical expertise, and capability in the design, development, implementation, and coordination of HR Systems, Compensation and Benefits programs, Payroll, global standards, processes, and initiatives. Collaborate strategically with HR, business leaders, and stakeholders on a range of total rewards and system initiatives, driving efforts to design and implement solutions that will enhance the ability to attract, engage, and retain talent. Provide a reliable, repeatable service delivery with a spirit of continuous improvement and enable deployment of quality programs, processes, and systems.

Responsible for the overall human resource function for the NC customer relationship center. Plan, organize, and direct all activities of the NC HR team of four and develop team goals and objectives. Manage talent acquisition process, staffing agency relationships, performance management (OKR) process, compensation alignment, benefits administration, and open enrollment process. Partner with managers on employee relations issues, coaching, development, and corrective action. Assess training and development needs; research, design, and implement programs to enhance employee learning and performance. Conduct investigations for various employment-related issues. Act as HR business partner for the NC Customer Relationship Center, communicate proactively to develop integrated solutions, assess and anticipate HR-related needs, and deliver value-added service.

Manage all HR activities, plans, policies, and procedures. Research, recommend, and develop new approaches for continued improvements in efficiency and services. Participate in quarterly HR committee meetings, participate in monthly Employee Enrichment Committee meetings and activities, research and recommend programs aimed toward improving/maintaining employee morale, teamwork, and organizational productivity. Provide annual training and training as needed to staff, supervisors/managers, executive team, and board of directors. Perform quarterly staff account audits.Succession planning, employee relations, coaching, disciplinary action, and terminations. Recruiting, drug/background screening, new hire orientations, job descriptions, performance evaluation, benefit plan evaluation. Benefit administration, claims resolution, change reporting, FMLA, disability, unemployment claims, organizational charts.

Manage a broad range of HR functions including benefits plan enrollment and administration, coordination of annual enrollment, HRIS database administration, pre-hire screening, new hire orientation, exit interviews, and personnel file management. Work with senior management to develop HR policies and procedures while maintaining federal and state compliance. Advise management on conflict resolution and disciplinary procedures. Coordinate jobsite safety/OSHA training and compliance as well as manage workers’ compensation and unemployment claims. Review insurance plan invoices for accuracy and process for payment.

Administration, coordination, and support for the safety consulting team. Preparation of OSHA and safety materials for client training. Schedule and prepare for monthly department production meetings.

Specialized in new-hire processing and benefits in centralized HR service center supporting 70,000 employees worldwide. Assisted new hires, managers and recruiters with on-boarding, benefits, and employment paperwork. Monitored and updated interactive new hire database and on-boarding website, and processed all incoming paperwork and benefits enrollments for 60 new hires per week. Coordinated open enrollment benefits meetings/fairs for 25 vendors at over 30 major CSC locations annually. Monitored and resolved ticket queues during open enrollment period annually and processed benefit changes and enrollments. Assisted Billing, Health & Welfare, and I-9 departments with projects or as needed.

Provided support to sales and marketing managers and account executives for national accounts mid-Atlantic team.