Ivy Gamez Email & Phone Number

San Antonio, Texas

Pending

San Antonio, Texas Area

•Develop and maintain the filing & tracking system for production training department.•Develop curriculum for classroom training environment.•Train and certify on average 25 employees per week on mobile equipment safety & OSHA regulations.•Communicate daily with department supervisor & company VP on progress of training program.•Collaborate with department managers on new employee placement.•Follow up on employees to see if additional training is needed

San Antonio, Texas Area

• Responsible for maintenance and updating of personnel FMLA cases & requests, along with educating employees on FMLA/STD process.• Perform investigations into employee misconduct, and report to department heads the outcome of investigation.• Maintenance of personnel information in HRIS/ADP system.• Provide incomparable support in organization of company events & employee appreciation initiatives.• Perform daily interviews, and select placement of new employees.• Responsible for new hire orientation and processing onboarding paperwork.

San Antonio, Texas Area

• Responsible for maintenance of personnel files, including notifying supervisors of needed training & medical examinations.• Complete accurate time card entry and processing of payroll, manage billing, invoices, and files for department expenditures.• Benefits processing including new personnel enrollment, account maintenance, and Cobra notifications.• Provide incomparable support in revision and updating of company policies and work instructions.• Operate high-volume switchboard acting as point of contact when customers call in, providing company information and forwarding appropriately based on needs.• Assist other departments in administrative duties as needed

San Antonio, Texas Area

• Answer inbound customer calls regarding open lines of credit, and service customer requests or account maintenance.• Educate customers on billing and APR methods, and provide advice on maintaining a healthy credit score. • Act as mentor to incoming personnel as part of AHT (Average Handle Time) committee, and report to management possible training opportunities.• Responsible for employee engagement initiative.• Recognized for continually meeting and exceeding call metrics.

San Antonio, Texas Area

• Answer inbound calls from individual customers or school district administrators in regard to product information and pricing.• Maintain accurate and precise data entry of large purchase orders and billing information.• Responsible for all incoming orders from company website, and allocation of items ordered manually in Great Plains system.• Process payments, and notify warehouse when orders are green lighted to ship.• Solely responsible for customer account maintenance with second party subscription company• Assisted Finance department in account reconciliation.• Mentor junior agents within department, and implement LEAN strategies for efficiency and waste control.

San Antonio, Texas Area

• Answer fast paced inbound calls, and provide accurate business or residential information.• Take an average of 1,200 calls per shift and maintain a 31 second average call time. • Continually meet quality guidelines on a weekly basis.Mentor junior agents, and meet with management to discuss training opportunities.

San Antonio, Texas Area

• Manage all internal operations including supply, document management, and ordering.• Maintain monetary transactions between clients and personnel.• Complete accurate processing of payroll and invoicing in a timely manner.• Dispatch agents to customers in field.• Act as courier of customer documents between business, law offices and insurance agencies.• Provide detailed information and explanations to customers inquiring the status of their case.

Shrm-Cp, Human Resources Management/Personnel Administration, General

Education record

Journalism

Journalism