Ivy Ivanova Email & Phone Number

Farnborough, GB

Windsor, England, United Kingdom

• Completing daily community management across platforms
• Planning and executing multi-channel social plans with organic growth
• Developing and executing content ideas in partnership with clients
• Managing end-to-end influencer partnerships for successful campaign execution
• Working with high-profile clients such as Hard Rock Cafe, CarFest, FEC UK

Guildford, England, United Kingdom

• Worked during the University of Surrey Open Days & Applicant Days
• Served as an ambassador for the University's Media and Communication programme and the Department of Sociology
• Addressed inquiries from prospective Media and Communication students
• Delivered concise presentations to prospective students, offering insights into the university experience they can anticipate upon joining Surrey

Guildford, England, United Kingdom

• Completed two research-based projects to support my supervisor’s work
• The first project had a research focus - tracking down citations and organising them in a reference management software
• The second project had a marketing focus - creating branding and content, as well as boosting the social media presence of the Leverhulme News Use project, a research project which will explore how parents consume news.

Guildford, England, United Kingdom

• Ensured the highest level of customer care is adhered to at all times
• Maximised all sales opportunities through selling techniques
• Ensured that the unit achieves more than 80% customer and client satisfaction scores and above average mystery shopper results
• Contributed to the increase in unit sales week on week.
• Maintained a clean, well-organised sales floor and stockroom

Guildford, England, United Kingdom

• As a part of my degree, I successfully completed a professional training year, working at the Surrey Students' Union's Communications Team. During my placement year, I:
• Created and managed the content for multiple Union-owned social media channels - main Surrey Students' Union channels, Rubix channels, Manor Park Social channels
• Updated and created website content, content for the digital screens around campus, and the Union's email newsletter
• Set up paid advertisements to promote one of the most important Union campaigns for 2023 - Surrey Decides, the Union's annual election
• Successfully led two research projects with over 40 participants, the results of which were utilised to improve the Union's social media strategy and inform about needed changes in the Rubix nightclub
• On Instagram - our primary platform - I saw over 7% increase in followers for the Surrey Students' Union account, over 9% increase in followers for the Rubix account, and gained over 800 followers for the newly.

Guildford, England, United Kingdom

• Assigned tasks to Team Members and supported my team whenever needed
• Successfully solved any problems that would occur throughout the nights, either at the bar I was supervising or with customers that would come to the bar
• Worked under pressure in a fast-paced environment whilst remaining professional and delivering excellent customer service
• Helped maintain a safe working environment by following local codes of safe working practices and the University of Surrey Students’ Union Health and Safety Policy

Guildford, England, United Kingdom

• Provided professional customer service at all times
• Maximised sales through fast and efficient service
• Followed all health and safety procedures to ensure the safety and welfare of both staff and customers

Guildford, England, United Kingdom

• Created engaging content for the website and social media profiles of the University of Surrey
• Presented bits of my life as a Media and Communication student to a wide audience of both current and prospective students

Guildford, England, United Kingdom

• For a couple of months I worked remotely as a Student Brand Ambassador on Campus Industries’ Virgin Media campaign and:
• Set up different promotional messages for the Virgin Media Student Wi-Fi Deals and was consistently sharing them on a variety of social media channels
• Improved my communication skills and gained valuable insights about working with customers
• Ensured that the leads I spoke to have all the information they needed regarding the available Wi-Fi deals, and successfully recommended them the most suitable Wi-Fi package

• I had the incredible opportunity to take a part in Bright Network's three-day Internship Experience about Business, Operations and Marketing. By the end of the Internship I had:
• Successfully completed the Business, Operations & Marketing training
• Created a work sample – a marketing strategy, complete with an estimated budget – and by doing so improved my research and analytical skills
• Improved my presentation and creativity skills by designing a presentation which had to summarize the marketing strategy I had created

Bachelor'S Degree, Communication And Media Studies, First Class

Activities and Societies: Book Club Society Social Secretary (2022-2023), FASS Content Creator (2022-2023), The Stag Magazine Head of.

High School Diploma, English Language And Literature/Letters, Excellent 5.92

Activities and Societies: Vice president of the Student’s Council, Journalism Club member, Book Club member