• Process daily orders on SiteGiant• Forecast supply and demand requirements to ensure stock availability• Fulfill and resolved all customer inquiries on the marketplace (Shopee, Lazada, Shopify, Email, Wix)• Create and manage product listings on marketplace (Shopee, Lazada, Shopify, TikTok)• Monitor customer reviews on marketplace and provide follow-up services • Keep track of shipment and goods return from customers on all marketplaces• Manage e-commerce account (eg. update monthly promotion, marketplace banner, product image and product information)• Observe e-commerce trends to improve customer experiences• Observe customers' needs in improving e-commerce user experiences on marketplaces• Monitor marketplace service level agreement fulfillment and enforced timelines to maintain healthy ship on time and cancellation rate• Brainstorm marketing campaign for the marketplace (eg. Valentine's Campaign, Spend and Win Contest)• Plan and execute Email Marketing Campaigns (eg. branding, new arrivals, clearance, promotion, announcement notice)• Assisting with overall marketing-related functions (eg. live stream, events)

• Support in operation department to execute stock packing• Fulfill customer orders on Shopee and Lazada• Plan, execute, and manage Facebook account and online platforms• Design posters and conduct content writing on social media and online platforms• Prepare online marketing and campaign planning such as sales promotion and vouchers• Conduct market research and analyze the internal data and web analytics to implement online marketing strategies• Improve online stores' appearance and manage ads keywords to drive traffic• To explore and improve e-commerce platform sales by effectively utilizing all available and upcoming e-platform marketing tools• Perform other duties or ad-hoc tasks as directed by superior