Ivy Mariecor L. Email & Phone Number

Global

Singapore

Includes but is not limited to the following responsibilities: Course Management-Develop & publish course schedule-Identify, allocate & contract resources-Conduct class preparation with all stakeholders-Supervise course implementation & Quality StandardsProject Management -Ensure complete project scope is documented-Ensure resource allocation and.

Engaged in freelance local projects such as:Research and Typing JobsPhoto Manipulation using Adobe Fireworks and Adobe PhotoshopAppointment SettingSummer Tutorial SessionsEnglish Language Tutorial

Quezon City, Philippines

• Identify and resolve technical and end-user problems using Level 1 (E-mail) resolution to ensure user productivity in a customer service oriented, team environment.
• Create Service Request Tickets that contain vital information for assessing and troubleshooting the issue lodged by the end-user.
• Research, resolve and respond to questions received via phone and email in a timely manner, in accordance with standards.
• Escalate problems to appropriate IT staff member based on established guidelines and procedures, or when Level 1 resolution has been performed but that the problem persists thereafter.
• Track calls and enter solution data into corporate ticketing system creating a Knowledge Base (KB) for the given problem.
• Suggested and successfully implemented improvements to manual activity tracking report and manual ticketing system prior to the introduction of automated systems

Nuvali, Sta. Rosa Laguna, Philippines

• Support and provide service via phones.
• Use questioning and listening skills that support effective telephone communication.
• Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
• Understand the impact of attitude in handling calls professionally
• Effectively dealt with job stress, angry callers, and upset customers
• Apply the proper telephone etiquette to satisfy various customer situations.

Bachelor Of Science (B.S.), Computer Engineering

Bachelor Of Science - Bs, Education