Ivy H. Email and Phone Number
Ivy H. work email
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Ivy H. personal email
Researcher offering more than six years of experience conducting mixed-method research in various industries such as academia, government consulting, and B2B technology settings. Strengths include: -Leading end-to-end qualitative and quantitative product research (e.g. research design, interview script, survey design, analysis, report)-Designing collaborative UX workshops sessions to help stakeholders solve problems and enable progress on a particular challenge throughout the design timeline-Translating product roadmaps into long-term and short-term research plans-Collaborating with product managers and program managers to define project goals and manage deliverables-Intermediate proficiency in data analysis packages (e.g SPSS, NVivo)-Measuring influence of demographic variables (e.g. race, gender, sexual orientation) on outcome
Servicenow
View- Website:
- servicenow.com
- Employees:
- 5
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Staff Ux ResearcherServicenow Sep 2024 - PresentSanta Clara, Ca, Us
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Ux Researcher | Consumer Safety & TrustTwilio Jul 2021 - Sep 2024San Francisco, California, Us-Lead researcher on Twilio’s security and trust team, using a mixed-method research approach to gather both generative and evaluative customer feedback on product designs and concepts.-Synthesize research findings into actionable insights and recommendations that Product and Design teams can act upon.-Create and translate product roadmaps into long-term and short-term research plans. -
Qualitative ResearcherWestat - Improving Lives Through Research Jun 2020 - Jul 2021Rockville, Md, Us-Led qualitative research projects on Westat’s Public Health Epidemiology Audience research team, specializing in inclusive survey writing, recruitment, and qualitative data analysis for government clients (FDA, CDC, HHS).-Performed thematic analysis in Excel and NVivo to code, synthesize, and summarize focus groups and in-depth interview findings fora state-funded wellness study.-Designed customer journey mapping, user personas and segmentation to better understand ethnic minorities and LGBTQ participants' experience navigating regional healthcare systems.-Managed creation and implementation of metrics that streamline the CDC’s HIV Communication Program performance, social media analytics, and program evaluation.- Conducted secondary research such as extensive literature reviews and environmental scans to identify trends and patterns. -
Quantitative ResearcherGartner Oct 2018 - Mar 2020Stamford, Ct, Us-Sourced and published best practice case studies, diversity and inclusion reports, and insights for IT and HR executives.-Synthesized 100+ interviews with executives and 30,000+ survey responses to make strategic recommendations to HR executives.-Led factor, cluster, dominance, and other statistical analyses on proprietary data in SPSS.-Pulled data from multiple platforms (e.g. Google Trends, Glassdoor, Bureau of Labor Statistics, ESRI) to better understand client problems. -Performed text analysis using R+ to identify patterns and trends within interview data. -Established strong, collaborative working relationships with external vendors, functional teams and key stakeholders. -
ResearcherColumbia University In The City Of New York Jan 2017 - Sep 2018New York, Ny, Us-Conducted quantitative and qualitative research utilizing multiple software platforms, including SPSS, Excel, and built-in online survey reporting to measure depression in women of color.-Assisted in facilitating focus groups and interviews. -Transcribed and coded qualitative data using Excel and NVivo.-Constructed, cleaned, and managed large datasets for both internal and external project purposes. -Performed data validations and data quality checks to improve reliability.-Wrote, reviewed, edited and submitted research proposals for publication and presentations to help psychologists better assess women of color patients. -
Graduate Research AssistantNew York State Psychiatric Institute Jun 2017 - Jun 2018New York, Ny, Us-Recruited over 200+ older African American church members to measure stigma towards mental health care.-Interviewed and screened potential participants and determined eligibility according to the approved protocol.-Conducted literature reviews to support projects and proposals.-Analyzed and organized experimental data on Microsoft Excel, SPSS, and NVivo.-Performed data analysis, interpreted results, and prepared charts for reports and presentations. -
Entomology Laboratory Research AssistantMorehouse College Oct 2013 - Jul 2016Atlanta, Ga, Us- Worked on NIH grant funded research to study subterranean termites located in the Southeastern US region.-Recorded and observed over 300 videotaped experiments of subterranean termites. Coded behavioral contact patterns of insects using The Observer XT. -Analyzed Observer XT data using SPSS, created research report and presented findings at regional conferences.
Ivy H. Skills
Ivy H. Education Details
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Teachers College, Columbia UniversityPsychology -
CareerfoundryUser Experience
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Clark Atlanta UniversityPsychology
Frequently Asked Questions about Ivy H.
What company does Ivy H. work for?
Ivy H. works for Servicenow
What is Ivy H.'s role at the current company?
Ivy H.'s current role is Researcher | Consumer Safety & Trust | Compliance l Cybersecurity.
What is Ivy H.'s email address?
Ivy H.'s email address is iv****@****tat.com
What schools did Ivy H. attend?
Ivy H. attended Teachers College, Columbia University, Careerfoundry, Clark Atlanta University.
What skills is Ivy H. known for?
Ivy H. has skills like Survey Design, Behavior Analysis, Mac Os, Workday, Consumer Insight, R, Public Speaking, The Observer Xt, Data Science, Qualitative And Quantitative Research Methodologies, Human Resources, Interviewing.
Who are Ivy H.'s colleagues?
Ivy H.'s colleagues are Rushikesh Shiralekar, John Duker, Stuart Young, Varsha H., Sachin Chittoor, Anna O., Lelani Prévost.
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