Ivy Salagoste Email & Phone Number

Scarborough, On

Greeted customers and engaged them in conversation to determine theirneeds.• Assisted customers in finding products they were looking for and maderecommendations based on their needs.• Answered customer questions about products, prices, availability, andfeatures.• Maintained knowledge of current sales and promotions to maximize salesopportunities.• Kept the store organized and clean, including restocking shelves andmaintaining displays.• Handled customer complaints and issues with professionalism and empathy.• Met or exceeded sales targets by actively promoting products and services.• Attended training sessions and meetings to stay up to date on productknowledge and sales techniques.

Scarborough, Ontario

• Warmly greeted guests upon entry to the café and restaurant.• Experienced in assisting guests with menu selections, providing recommendations forupselling, and accommodating allergies or dietary needs.• Handled customer complaints and problems by maintaining a positive and solution-orientedattitude.• Knowledgeable in utilizing POS systems like Silverware to accurately process orders andpayments with various methods, including cash, debit, and credit cards.• Diligent in maintaining cleanliness and sanitation standards, adhering to food safetyregulations, and ensuring proper functioning of equipment to uphold compliance with healthdepartment rules and regulations.

Calamba, Laguna

• Lead, train and motivate a team of production line and operators in the daily operation to achieve targets in output, utilization, and quality. • Ensure that the operations adhere strictly to operating procedures, maintenance program, quality and safety requirements and standards. • Analyze and resolve production line issues, or assists the production team in solving work related problem. • Escalate and follow-up resolved production issues with the relevant function team to ensure closure of the issues. • Support organization’s continuous improvement strategies by leading/participating Kaizen projects to achieve operational excellence. • Responsible for conducting employee year end performance reviews.

60 Woodlands Industrial Park, D Street 2 Singapore 738406

• Overall supervision of operation activities in ensuring productive used of man, process and equipment to meet daily Fab output. • Responsible for the skilling of operators for shift deployment flexibility. • Resolve and handle line-related issues, and understand equipment constraint issues so as to be able to identify, implement temporary solutions and work with engineering team to resolve them • Ensure safety discipline and housekeeping compliance in work area by all personnel. • Work on quality and productivity improvement.

First Philippine Industrial Park Brgy. Pantay Bata, Tanauan City, Batangas, Philippines, 4234

• Handles the production Output and gives specific instruction to operators/production personnel. • Execute catch-up plan if there are any delay in production output. • Monitoring the 4M (Man, Machine, Method, Materials) • Implements daily machine and manpower allocation. • Influences employees/operators to cooperate if there are improvements. • Controls and studies manpower productivity, machine efficiency and checks for any abnormal condition. • Reviews the standard procedures regularly to prevent accident and quality problem.

Philippines

• Ensure good quality output based on defined parameters and control on time delivery of products. • Ensures production downtimes are properly recorded and attended. • Perform minor set-up and machine adjustment. • Take lead role in improvement programs like SPS, TPM and 5’S. • Report and observe line abnormalities, whether its machine, process or material. • Assist other engineering (process, maintenance, IE) during evaluation. • Assist and trained new employees to familiarize the process.

Diploma Of Education, Hospitality - Hotel Operations Management

Bachelor Of Science In Industrial Engineering, Industrial Engineering, College

Activities and Societies: Math Club Member Philippine Institute of Industrial Engineering Member