Ivy Schmidt Email & Phone Number

Cincinnati, Oh, Us

Cincinnati, Ohio, United States

Ivy Design & Marketing provides freelance marketing services to independent business owners and entrepreneurs such as logo design, marketing and social media campaigns, web design, and social media content. Visit my website at https://www.ivydesignandmarketing.com/

Kenwood, Ohio, United States

The Bonafide Group, LLC - Completed Independent Contract of 6 Months for Social Media & Marketing

Milford, Ohio, United States

• Performance manager trained to coach new agents, specializing in quality assurance and KPIs to assure we provide the best customer experience and utilize CRM tools within our processes• Reduced call time by conducting weekly and monthly coaching based on performance, KPIs, and providing up-trainings to continue developing associate skills• Increased customer satisfaction surveys through role-playing techniques and best practice trainings• Achieved reduced retention of employees by giving associates additional opportunities of skills and guidance on career development

Cincinnati, Ohio, United States

• Increased team collections through building customer relationships through account management and was recognized as high performer in the institution within one month• Increased payment plans by providing insight for custom account options to retain and maintain customer relationships. • Supported customer needs by reviewing account details and leveraging custom relief plans based on account type from credit accounts to mortgage loans to assure best service delivery and account recovery with consideration to the customer's unique economical situation while impacted by the pandemic

Mason, Ohio, United States

Promoted to Learning & Development Administrator to supervise and coach training team on best practices. Specializing in supervisor training development and delivery to support growth within the call center. Cultivating strong relationships with international partners across training and system delivery. Worked closely with other members of the Business Training Team and business partners to develop an execution plan based on priority and strategy while leading with strong facilitation and project management skills. Developed training programs and content for objectives through self-learning activities, instructor led lessons, eLearnings, job aids, and training materials. • Achieved high-satisfaction class surveys biweekly by creating an engaging environment to support varying learning styles • Evaluated effectiveness of training while suggesting improvement ideas to upper leadership and initiated resolutions to assure consistency across classes and between trainers• Created and conducted trainings for new business initiatives driven by the brands, new promotions, and delivered new product knowledge• Successfully completed daily administrative work such as time keeping, project development, and supplies and material tracking• Created, delivered training, and functioned as the center of expertise for Sunglass Hut, LensCrafters, Ray-Ban, Oakley, OakleySI, Oliver Peoples, Vogue Eyewear, Persol, and Contacts Direct

Mason, Ohio, United States

Selected to supervise day to day operations of multiple brands across the call center. To cultivate, build and sustain internal partnerships with our training team, workforce management, brand leaders, and human resources department. Created and maintained reports and spreadsheets to track areas of improvement within the business. • Overall Performance rating of "Above Expectations" annually• Acclaimed a key player insourcing the brand from PFS Web to a new CRM tool by creating processes and procedures to reduce gaps in customer experience while providing insight and resolution for internal documentation and task needs• Cultivated learning environment by cross-training associates to build their portfolio of skills and knowledge, to assist them in reaching their career goals within the call center and towards other areas of business• Improved retention, break and personal time, occupancy, wrap up time, and schedule adherence quarterly by an average of .2% across the team • Took pride over team communication and incentives to push associates toward sales goals as the business developed commission rates and tracking• Diligent in creating and delivering training materials on all new processes and procedures from account management to accounts payable concerns and checks issued• Maintained close partnership with HR and within HR compliance to assure privacy and documentation of HR concerns, accommodations, FMLA, attendance tracking, and completing agent termination and annual reviews• Built a strong team through strategic interviews to assure quality, efficiency, and a positive team culture to create a fun and exciting work environment• Single point of contact for external business event coordinating to create store experience, securing product, store venues, coordinating store associates to supply personalized fittings to guests, confirming delivery, and documenting experience feedback

Hamilton, Ohio, United States

• Achieved strong partnerships with vendors through consistent collaboration based on needs and marketing materials • Lead POG team to assure accurate store signage and marketing set up to assure completion by rotation or seasonal date, while balancing continual communication and follow up between vendor and our corporate office via SAP• Increased team involvement in new building projects through development and guidance, assuring quality of materials and goods on display