Ivy S. Email & Phone Number

Omaha, Nebraska, United States

Greater Omaha Area

Omaha, Nebraska, United States

While at Populum I helped the e-commerce startup grow to become one of the top-rated hemp supplement brands through delighting customers and maintaining a Net Promoter Score (NPS) of over 63%.• Served as a champion for our brand and customers while striving for a 100% happiness rating in our resolutions.• Developed the customer service team by training new team members as the company expanded its live-chat and phone coverage hours and by creating documentation for what-if scenarios and… Show more While at Populum I helped the e-commerce startup grow to become one of the top-rated hemp supplement brands through delighting customers and maintaining a Net Promoter Score (NPS) of over 63%.• Served as a champion for our brand and customers while striving for a 100% happiness rating in our resolutions.• Developed the customer service team by training new team members as the company expanded its live-chat and phone coverage hours and by creating documentation for what-if scenarios and FAQs.• Initiated a “Customer Delight” program to increase customer retention, reduce churn, and increase overall satisfaction.• Proactively worked with the shipping department to resolve any issues with shipping delays and address discrepancies• Collaborated with Marketing and Sales by sharing customer feedback and providing guidance on promotions. • Resolved daily customer inquiries through live-chat, phone, and email to help delight customers through their purchase experience.• Coordinated company volunteer efforts to build stronger ties with the community and to build team culture.• Assisted with social media content and engagement.• Coordinated influencer partnerships for brand awareness and engagement. Show less

Omaha, Nebraska, United States

Greater Omaha Area

I managed four properties for out-of-state homeowners. Property management and turn status for Airbnb quests.

Greater Omaha Area

· Executed lease renewals, collected rent and utility payments· Coordinated tenant notices, maintenance requests and inspections for move-in and turn-over status.· Monitored landlord/resident relations and mediated disputes when necessary.· Organized team, tenant and district events.

•Entered contracts into the risk management system•Worked with counterparties to ensure appropriate application and entry of shipments into the system•Ensured timely invoicing and settlement of shipments•Ensured appropriate payment of third-party charges including freight, brokerage, etc.•Worked with credit manager and customer to determine the status of overdue accounts•Maintained customer files and general filing as required•Assisted in month-end inquiries

Greater Omaha Area

• Served as the liaison between the client and project team to coordinate the implementation of the ASPIRE product.• Created and loaded project plans into the project management/time management system.• Interacted with external/internal clients by coordinating and participating in team meetings and providing follow-up on action times as needed.• Prepared and updated project documentation with Project Managers, Implementation Specialists to include: meeting minutes, status reports… Show more • Served as the liaison between the client and project team to coordinate the implementation of the ASPIRE product.• Created and loaded project plans into the project management/time management system.• Interacted with external/internal clients by coordinating and participating in team meetings and providing follow-up on action times as needed.• Prepared and updated project documentation with Project Managers, Implementation Specialists to include: meeting minutes, status reports, general correspondence, project plans, statements of work to keep implementation on track. Show less

Greater Omaha Area

• Responsible for first impressions, phones and the welcoming of all visitors.• Provided administrative support to the Executive Leadership Team and Staff by writing proposals, agreements, AIA Documents and processing pay applications. • Coordinated essential building services such as mail and courier service, building security, maintenance/repairs, janitorial services, waste disposal and recycling, grounds maintenance and in-house project remodels. • Responsible for ordering all… Show more • Responsible for first impressions, phones and the welcoming of all visitors.• Provided administrative support to the Executive Leadership Team and Staff by writing proposals, agreements, AIA Documents and processing pay applications. • Coordinated essential building services such as mail and courier service, building security, maintenance/repairs, janitorial services, waste disposal and recycling, grounds maintenance and in-house project remodels. • Responsible for ordering all office and building supplies for tenants, employees and building. Show less

Greater Denver Area

• Administrative Assistant for Executive Leadership Team and Staff• Responsible for the office calendars and executive calendars• Event planning for monthly and quarterly team building experiences, holiday events and corporate outings• Managed reception desk and first impressions • Created proposals, contracts, letters, or any other documents as requested• Maintained/filed architectural project files and financial files• Coordinated travel arrangements, continuing… Show more • Administrative Assistant for Executive Leadership Team and Staff• Responsible for the office calendars and executive calendars• Event planning for monthly and quarterly team building experiences, holiday events and corporate outings• Managed reception desk and first impressions • Created proposals, contracts, letters, or any other documents as requested• Maintained/filed architectural project files and financial files• Coordinated travel arrangements, continuing education and client meetings• Ordered office supplies and kept office and amenities in working order, clean and organized• Kept Architectural Staff current on licensure• Building maintenance/requests and management of janitorial services Show less

Greater Denver Area

While at SPAVital we received many accolades from local and national publications. A few of these were 5280 Top of the Town, InStyle Magazine’s Best Facial in Denver, Conde Nast’s Hot List Spa, Denver’s Top 25 Spas and the Denver Post’s Best Prenatal Massage.• Continually hit budgeted monthly goals with a forecasted growth of 22-25% from the previous year• Served as Interim Spa Director.• Recruited, interviewed and trained spa employees • Lead a team of 25+ employees •… Show more While at SPAVital we received many accolades from local and national publications. A few of these were 5280 Top of the Town, InStyle Magazine’s Best Facial in Denver, Conde Nast’s Hot List Spa, Denver’s Top 25 Spas and the Denver Post’s Best Prenatal Massage.• Continually hit budgeted monthly goals with a forecasted growth of 22-25% from the previous year• Served as Interim Spa Director.• Recruited, interviewed and trained spa employees • Lead a team of 25+ employees • Created ongoing in-house promotions and activities to stimulate sales and promote staff.• Developed spa standards to ensure a consistent image was being portrayed.• Implemented ongoing skills training to ensure service standards were being upheld.• Conducted regular staff meetings to keep staff up to date on all aspects of the spa operations.• Responsible for both retail and professional inventory. Show less

Greater Omaha Area

• Responsible for providing customer service and relationship building with current and future customer base.• Provided administrative support to the trade team.• Managed shipments of commodity loads (truck, barge, and rail) to destination and warehouse.• Responsible for database management and commodity files.• Assisted in the management of accounts receivables for multiple commodity departments.• Reconciled reports and coordinated accounting functions with various internal… Show more • Responsible for providing customer service and relationship building with current and future customer base.• Provided administrative support to the trade team.• Managed shipments of commodity loads (truck, barge, and rail) to destination and warehouse.• Responsible for database management and commodity files.• Assisted in the management of accounts receivables for multiple commodity departments.• Reconciled reports and coordinated accounting functions with various internal departments for settlement of purchase and sales.• Managed multiple phone lines while providing exceptional customer service. Show less

Greater Omaha Area

• Maintained customer relations and communicated with them to offer Werner's services• Daily management and coordination of shipments with Excel and supporting software• Established and coordinated schedule with carrier and forwarded shipment and billing information.• Established and confirmed rates with carriers• Proactively identify problems and quickly implemented the appropriate solution• Achieved monthly and quarterly revenue, load count, and profit objectives •… Show more • Maintained customer relations and communicated with them to offer Werner's services• Daily management and coordination of shipments with Excel and supporting software• Established and coordinated schedule with carrier and forwarded shipment and billing information.• Established and confirmed rates with carriers• Proactively identify problems and quickly implemented the appropriate solution• Achieved monthly and quarterly revenue, load count, and profit objectives • Scheduled pickup and delivery appointments on Intermodal Shipments Show less

Bachelor Of Science, Exercise Science

Activities and Societies: Emphasis in Management

High School Diploma, General

Wine Steward/Sommelier