Ikuyo S Whitlock Email & Phone Number

Resourceful, customer-driven customer service and product support professional in the commercial and industrial products industry. Strong team player with an outstanding time and attendance record. Love to foster an effective and productive working environment and to help other team members grow.Known as a collaborative team player; capable of working independently and in team settings – onsite or remote. Outstanding active listening, critical thinking, decision-making, multi-tasking, and problem-solving skills. Consistently plan, organize, prioritize, multi-task, and complete assignments on schedule. Fluent in English; native language is Japanese.iw8498 [at] gmail.com 678-572-9642

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  Product Specialist

  Cooper Lighting Solutions

  1997 - 2022 - Peachtree City, Georgia, United States

  Cooper Lighting provides lighting, LED, and control solutions to commercial, industrial, residential, retail, and utility markets. It is a business unit of Signify, a world leader in lighting. Revenues are approximately $1.4B.Product Specialist | 2003 – 2022- One of seven (it was 1:14) Product Specialists in the commercial and industrial business segment. - Supported 14 sales agencies across the Southeast Region with much-needed product information. Built a reputation with these agents as being open-minded, timely, and easy to work with. - Managed 50-100 emails per day. Helped agents and customers navigate through 28 brands and 1500+ products. - View the brands and products here: Product Download Locator at www.webtools.cooperlighting.com/Public/Sites?request=ProductDownloadLocator (click “View All Brands”).- Helped agents select spec sheets, brochures, installation instructions, and other technical information.- Provided technical expertise for ordering, assembling, and installing fixtures.- Helped agents order the right products and correct quantities.- Assisted with product customizations, e.g., for engraving text and symbols in the factory.- Partnered with engineering on special made-to-order products such as lighting fixtures.- Used SAP and FlashPro (proprietary customer service software; it links with Oasis) to configure and enter orders and to ensure compatibility of parts in each lighting fixture.- Collaborated with internal resources to validate all components of a customer’s order to ensure prompt and accurate delivery.Early Career at Cooper Lighting Solutions | 1997 – 2003- Order Entry Specialist: Took orders from agents and entered them into the computer system.- File Clerk: Hired through a temp agency; converted to full-time in 90 days.