Cooper Lighting provides lighting, LED, and control solutions to commercial, industrial, residential, retail, and utility markets. It is a business unit of Signify, a world leader in lighting. Revenues are approximately $1.4B.Product Specialist | 2003 – 2022- One of seven (it was 1:14) Product Specialists in the commercial and industrial business segment. - Supported 14 sales agencies across the Southeast Region with much-needed product information. Built a reputation with these agents as being open-minded, timely, and easy to work with. - Managed 50-100 emails per day. Helped agents and customers navigate through 28 brands and 1500+ products. - View the brands and products here: Product Download Locator at www.webtools.cooperlighting.com/Public/Sites?request=ProductDownloadLocator (click “View All Brands”).- Helped agents select spec sheets, brochures, installation instructions, and other technical information.- Provided technical expertise for ordering, assembling, and installing fixtures.- Helped agents order the right products and correct quantities.- Assisted with product customizations, e.g., for engraving text and symbols in the factory.- Partnered with engineering on special made-to-order products such as lighting fixtures.- Used SAP and FlashPro (proprietary customer service software; it links with Oasis) to configure and enter orders and to ensure compatibility of parts in each lighting fixture.- Collaborated with internal resources to validate all components of a customer’s order to ensure prompt and accurate delivery.Early Career at Cooper Lighting Solutions | 1997 – 2003- Order Entry Specialist: Took orders from agents and entered them into the computer system.- File Clerk: Hired through a temp agency; converted to full-time in 90 days.