Experienced Manager, Trainer and Coach with over 20 years’ experience in managing and growing teams and organizations with the goal to overcome challenges and work together at beat targets. Combines technical and commercial acumen with well-developed interpersonal skills and the ability to forge strong relationships with stakeholders. Communicates effectively at all levels with clients and colleagues alike and thrives on responsibility and challenge.2018 – today Head Support Escalations, Requests & Advisory2015 – 2018 Head Client Management & Business Engagement CH2009 – 2015 Regional Head Executive IT Services and Trade Floor Support2006 – 2009 Regional Head Executive IT Services (VIP Support)2003 – 2006 Line Manager VIP Support 2000 – 2003 Senior VIP Supporter 1999 – 2000 IT Support and project management “Freelancer” 1999 – 1999 Professional User Supporter 1996 – 1999 Executive assistant 1994 – 1996 Account manager Swiss Federal Aircraft Factory