• Lead and supported on simultaneous projects within the department including the Learning Support Class Review.• Coordinated and hosted stakeholder events with a variety of stakeholders including education professionals, councillors, executives and the public.• Conducted data analysis on various aspects of education including pupil data and finance.• Designed reports for Welsh Government using data analysis conducted by myself.• Produced legal and statutory documents.• Enhanced current communication methods.• Digitalised current processes including the reorganisation of pupil-related documentation.• Communicated with the public – frontline problem solving daily.

• Coordinated and hosted and stakeholder events with a variety of stakeholders including housing-based professionals, outside contractors, executives and current service users.• Reviewing current systems, researching best practice and implementing the corresponding changes.• Leading and supporting on internal housing projects such as the Cartrefi Hafod Review and Treforest HMO review.• Completed simultaneously “Agored Level 4 Project Management” qualification.

• Completed data analysis and trend identification to help determine current legislation/guidelines.• Reported findings of data analysis to various stakeholders• Communicated with the public – frontline problem solving daily.• Utilised a Customer Reference Model (CRM) to record and locate information on a case-by-case basis.