Ian Ward

Ian Ward Email and Phone Number

Using data analytics to improve Customer's operational and financial outcomes @ Ciircle Pty Ltd
Ian Ward's Location
Greater Sydney Area, Australia
Ian Ward's Contact Details

Ian Ward work email

Ian Ward personal email

Ian Ward phone numbers

About Ian Ward

I am a recognised change catalyst delivering quality improvements in team dynamics, cash flow, operating efficiency, process effectiveness, and customer satisfaction.My results have been achieved from Telecommunication and Insurance companies based in Australia and England, with experience of working with different nationalities in their home countries across Europe. I am passionate about making a contribution to the company by improving the company image, quality and margins through using my proven methods of customer focus, business analysis, project management and 6 Sigma.Specialties: -Metrics/SLA design and implementation-Data Analytics and Reporting design and implementation-Web Portal UX -Six Sigma - Trained Green Belt-Total Quality Management-Continuous Process Improvement

Ian Ward's Current Company Details
Ciircle Pty Ltd

Ciircle Pty Ltd

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Using data analytics to improve Customer's operational and financial outcomes
Ian Ward Work Experience Details
  • Ciircle Pty Ltd
    Management Consultant
    Ciircle Pty Ltd Mar 2024 - Present
    Sydney, New South Wales, Australia
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  • Tfc Solutions P/L
    Management Consultant
    Tfc Solutions P/L May 2023 - Mar 2024
    Greater Sydney Area
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  • Optus
    Product Manager - Billing Reporting
    Optus Mar 2012 - Dec 2022
    Sydney, Australia
    Design, develop and implement a strategic roadmap for Enterprise and Government billing solutions from Billing platform to online data analysis. Supporting Customers to realise improvements and simplification in their Telco billing management.- Grew user base by over 800% - Improved Customer coverage to 98% (up from 9%)- Designed and Implemented new data modelling logic- Led data warehousing and analytics solution migration from on-premise to Cloud architecture
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  • Optus
    Business Process Analyst Lead
    Optus May 2009 - Mar 2012
    Senior Business Process Analyst supporting strategic projects.
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  • Avaya
    Emea Services Senior Business Analyst
    Avaya Jan 2008 - Sep 2008
    Key tasks were forecasting accuracy and reducing working capital expenditure.Achievements:-70% reduction in Working Capital balance in 7 months-39% reduction in Working Capital cost penalties in 6 monthsImprovements were achieved by enhancing current reporting outputs ensuring:- Enhanced visibility- Alignment of key data sets- Leveraging newer technologies
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  • Avaya
    Emea Ags Process Owner
    Avaya Apr 2007 - Jan 2008
    Services process owner for EMEA for Avaya. My role is dedicated to improving the Services processes to ensure enhanced delivery to customer expectations. I use a variety of methods to improve the business with Lean Six Sigma methodology (I am a trained Black Belt) being the most prominent.
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  • Avaya
    Emea Black Belt - Services
    Avaya Sep 2006 - Apr 2007
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  • Marsh
    Process Manager
    Marsh Apr 2005 - Aug 2005
    Develop process documentation, Document controls, Key performance IndicatorsAchievements:• £408K of cost reductions identified and developed project plan to realise savings through Lean Six Sigma and Quality Process improvement techniques• Implemented standard documentation templates and controls to ISO standards• Ensure FSA regulatory compliance• Designed, negotiated and delivered an agreed operational agreement with key strategic customers• Utilised Swim lane process mapping to reflect timelines and responsibilities• Completed objectives 2 months ahead of plan
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  • Telstra
    Performance And Capability Consultant
    Telstra Aug 2003 - May 2004
    Lead and implement a standard metrics pack for 6 national call centres and over 1000 front line agents
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Ian Ward Skills

Call Center Six Sigma Continuous Improvement Access Microsoft Excel Tqm Powerpoint Minitab Telecommunications Process Improvement Business Process Improvement Business Analysis Requirements Analysis Strategy Visio Project Management Call Centers Analysis Business Process Project Planning Software Documentation Integration Managed Services Service Delivery Vendor Management Management Project Delivery

Ian Ward Education Details

Frequently Asked Questions about Ian Ward

What company does Ian Ward work for?

Ian Ward works for Ciircle Pty Ltd

What is Ian Ward's role at the current company?

Ian Ward's current role is Using data analytics to improve Customer's operational and financial outcomes.

What is Ian Ward's email address?

Ian Ward's email address is ia****@****.com.au

What is Ian Ward's direct phone number?

Ian Ward's direct phone number is +61 2 8082*****

What schools did Ian Ward attend?

Ian Ward attended University Of Southern Queensland, Toowoomba High.

What skills is Ian Ward known for?

Ian Ward has skills like Call Center, Six Sigma, Continuous Improvement, Access, Microsoft Excel, Tqm, Powerpoint, Minitab, Telecommunications, Process Improvement, Business Process Improvement, Business Analysis.

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