Senior Data Analyst
CurrentStarted out as a telephone and correspondence representative; duties included consulting with insurance carriers, agents and the insured with help on interpretations on the rules for reporting and writing workers compensation insurance. Helped train new hires and participated in the coaching program by being on standby to answer difficult questions that were asked, so that the customer received quick and accurate answers by my coworkers. Transferred to Data Resources 1999 to help with… Show more Started out as a telephone and correspondence representative; duties included consulting with insurance carriers, agents and the insured with help on interpretations on the rules for reporting and writing workers compensation insurance. Helped train new hires and participated in the coaching program by being on standby to answer difficult questions that were asked, so that the customer received quick and accurate answers by my coworkers. Transferred to Data Resources 1999 to help with insurance companies to correct or troubleshoot their data reporting problems. I became project lead in charge of data collection. Lead a project move carriers from hardcopy, magnetic tape cartridges and other manual types of electronic media to one standard of data submission. Created business requirements & test cases as project lead on various infrastructure and data collection projects.I am currently part of the Indemnity Operations where we are collecting a new data call. The duties also include interpretations on the rules for reporting workers compensation insurance statistical and claim data. This would also include certification testing, troubleshooting their data reporting issues that come up from the Customer Service Center. I also contact carriers that are not meeting the data quality standards that NCCI requires of its affiliates. I make sure that these calls are made in a timely and professional manner, making sure my answers are accurate. I participate in the annual educational program that encourages our customers to come to South Florida for free training. I am instructor for the hands on class for the NCCI's different tools. Show less