I specialize in placing IT professionals with top talent across the Gateway region such as DBAs, Software Developers, Technical Business Analysts, Project Managers, Network Engineers, Information Security specialists, etc. If you fit into this group, don't hesitate to reach out to me.By understanding what drives our specialty industries, becoming involved in our communities on a professional and personal basis, following a disciplined process of identifying quality candidates, partnering with employers to understand their core business and their employment requirements, and delivering exceptional service, we achieve great results for all concerned.Kforce’s 1,900 staffing specialists operate 63 offices in 41 markets in North America and two in the Philippines, bringing the value of over 50 years of experience to your staffing and career development needs.

• Managed all client software production issues, requests and changes from initial submission to resolution. • Maintained all third-party relationships and processes with underlying/integrated software supporting our client applications. • Configured new support site for internal workflows, views and profiles and migrated all previous records of client issues to a web-based platform• Manage support site in terms of organization profiles, client user access, knowledgebase and internal agent access• Oversee and train clients of support process when transitioning from project to production support phase• Create and maintain all executive reporting relating to active cases from highest priority, where development focus should be and what progress has been made by resolution for each week.• Host weekly client meetings to maintain client relationship and assist with software upgrades• Understand and support each client and their unique needs; whether enterprise, mid-level or small business, the goal is to improve processes with our software, provide visibility for their organization and reduce costs for invoicing and contract management.

• Responsible for developing and supporting sales and marketing communications across multiple platforms. • Managed ongoing sales opportunities for reprints and bulk purchases. • Ensured consistent branding standards across all promotions and tracked issue cycle with editorial team. • Responsible for research reporting and marketing presentations in partnership with executive team. • Supported sales representatives in responding to advertising sales RFPs.• Produced advertising closing report • Tracked & Monitored insertion orders • Managed reprint requests from clients• Created and customized sales presentation material in conjunction with GM and Sales group• Managed research projects as assigned• Ongoing follow up and relationship building with Editorial, Advertising, Production and Circulation.

•Acting consultant for small, medium, and enterprise-type businesses in Central Texas for all communication needs•Effectively provided solutions on video, voice and data services (shared and private networks).•Forecast prospects and maintain funnel to have consistent sales above required quota.•Launched business-class phone in second market in the nation and gain share of target market in Central Texas.•Maintained relationships with current customers; prospect new customers and establish relationships to help my business grow.•Provided competitive analysis in my local market in comparison to our newest launched services.•Worked closely with coordinators, engineers, management, billing and technical support to maintain efficiency and accuracy when assisting a customer and providing them a solution.•Educated customers and offer one-stop solutions to promote longevity and a higher return on investment.

• Trained employees at various national accounts including Sears, Radio Shack, Sam’s Club, Costco, Conn’s Appliance and Fry’s Electronics to clearly convey product features, benefits and usage to customers and overcoming objections.• Maintained national account relationships to quickly and effectively implement current product promotions and marketing programs aimed at increasing product sales.• Provided support to National Sales Managers during monthly national and regional meetings. • Maintain accounts on a daily basis to quickly and efficiently address product or promotional questions.• Trained Southwest Region new hires on products, promotions, packaging, and pricing.• Worked with Regional Management Team to acquire new points of sale and transition newly acquired national retailers into productive accounts.