• In September store achieved highest weekly revenue since it’s opening• Through training helped raise average selling price by 20%

• In the first 6 months of employment achieved the highest daily and weekly revenue, with average weekly revenue levels from January to April 2023 being higher by about 20% when compared to 2022 results• Improved employee retention, rebuilt staff engagement and filled all 5 available full time positions• Brought back staff development to the company standard, resulting in 9 promotions• Company Trainer summarizing a store visit in March 2023 said that the store finally looks and feels like a Buffalo Exchange store due to improved appearance, clothing selection and levels of customer service

• Created and executed a training plan when I’ve noticed a gap in the training provided to the staff• Successfully ran quarterly inventory one month into the Associate Manager position• Quick learning pace and ability to be an independent manager recognized by interim Store Manager who suggested I applied for the Store Manager position

• Achieved passable and one of the highest scores on monthly knowledge quizzes starting from the 2nd month of employment, with the highest score achieved in June 2022• Initiative I took to gain knowledge and being a reliable employee noticed by the Store Manager during a 90-day employment period evaluation• Implemented high customer service standards recognized by customers who regularly asked for shopping advice and gave compliments on customer service provided

• Through organic marketing and referrals acquired 3 clients with diverse needs and backgrounds in the span of 8 months• Independently built a brand with the goal of helping women to express their individuality and to showcase their personal style while making sustainable choices when shopping• Crafted my own unique method of analyzing one’s personal style and performing color analysis online. Created the company website and a quiz to guide potential clients on the services that will suit their needs best

• Good customer service standards recognized by customers who came back repeatedly to shop• Managed to increase number of items purchased in a single transaction by offering knowledge and advice• Proactively managed available inventory by restocking shelves and placing orders at suppliers

• Created statistical analysis method and a reporting standard for customer quality complaints data while reducing the processing time by 60%• Co-led a multinational project of 15 people resulting in streamlined customer complaint process, reduced initial response to customer to 1 working day and average complaint resolution time • Co-authored Quality Methods training and delivered it in person and online to hundreds of colleagues from multiple departments in multiple countries creating increased awareness of continuous improvement methodology and tools available for problem-solving at all stages of a product life cycle

• Resolved several dozen customer complaints and led multiple cross-functional teams at a time in the first year of employment resulting in a promotion to a customer quality engineer position• Introduced structured and analytical approach to problem-solving resulting in more cohesive and uniform customer complaint resolution procedures of the Customer Quality team• Streamlined and reorganized multiple internal processes resulting in better communication within the team and faster performance of repetitive tasks

• Increased test results turnover through identification of bottlenecks and optimization of the laboratory processes and procedures• Created Quality System documentation and Test Methods’ documentation during production transfer from US to Poland• Successfully led Quality Control team through a high profile customer certification• In Q4 of 2012 assumed a leading role in the Quality Control Laboratory