Madalina Carbunaru Email & Phone Number

Romania

• As of the main leads in Power BI reporting, I bring extensive experience to the table. My expertise lies in crafting, updating, and maintaining reports with precision using Power BI.
• Proficient in leveraging CRM tools and platforms, including Salesforce and Dynamics, to manage customer relationships, optimize sales processes, and drive organizational success.
• I was assigned with the training role and have successfully evolved into a skilled trainer. I take great pleasure in simplifying complex concepts and assisting our internal teams with CRM and Power BI, ensuring they.
• Proficient in optimizing views and offering consultancy on CRM order booking protocols. My focus is always on enhancing efficiency and streamlining processes.
• I am committed to delivering complex reporting and support services to stakeholders.
• Eager to take on new challenges and confident in my ability to deliver results that exceed expectations.

• Creating and amending reports of sales performance;
• Issue resolution around reporting related queries;
• Analytical insights by utilizing company systems (Power BI, BW, SAP, IS);Works with minimum of supervision;
• Collaborate with colleagues (GBS & BU) in order to improve and standardize current processes;Maintains accurate individual measurement and performance statistics;
• Create and update SOPs/ QRGs in scope.

Bucharest, Romania

• Implementing Outsourcing Operation from UK into GBS;
• Perform bad debt analysis to reduced write-offs;
• Review and authorize credit for new customers and payers;
• Provide recommendations to sales management regarding customer accounts;
• Check SAP tooling data accuracy;
• Maintain a business collaboration with both internal and external clients;

Bucharest, Romania

• Monitoring the applicability of activities within the collection process and reports its correctness or propose solutions to improve/develop them;
• Organize and coordinates special actions within the collection processes to improve/maintain the results related to the purchased portfolios;
• Presenting the strategies and future actions towards all operational departments, as well other departments which are involved in the collection process;
• Offering operational support from collection process of view towards all departments from the company;
• Provide periodically feedback to the clients and to the supervisors regarding the results achieved
• Improving the work flow, communication and identifying the needs of all parties involved in the process of purchased portfolios;

Bucharest, Romania

• Maintaining business relationship with bailiff partners;
• Monitoring the execution files in the bailiff partners' portfolio;
• Contacting clients in order to establish payment arrangements and drafting responses to them;
• Ensuring that the key performance indicators are up to date on board;
• Responsible of maintaining collaboration with Complaint department about cases occurred from clients.

Master'S Degree, Management Of Business Organizations

Bachelor’S Degree, Law

High School, Sociology