Iyabo Alade Email & Phone Number

Remote

Lagos, Lagos State, Nigeria

• Collaborated with a cross-functional team that deployed 5+ lead generation tools to generate 4K+ leads and nurtured 900+ prospects for a digital marketing agency.
• Orchestrated and incorporated a calendar management system which accelerated appointment scheduling by 55%.
• Oversaw a high-volume email inbox and schedules, prioritising and promptly addressing client queries within a 24-hour, significantly contributing to a 10% rise in customer satisfaction ratings.
• Conducted extensive market research and competitor analysis, providing valuable insights to drive strategic decision-making and improve the company's market positioning.

Kwara State, Nigeria

• Resolving an average of 40+ customer inquiries daily by employing efficient and empathetic communication and strong analytical and solution-oriented abilities.
• Managing a high volume of incoming calls, responding to an average of 50+ daily inquiries, and ensuring prompt and accurate resolution of customer issues.
• Devising and implementing a comprehensive onboarding process for new customer care representatives, resulting in a 30% decrease in the time required for onboarding and driving improved overall team performance.
• Following up with customers to ensure prompt resolution of their issues led to a notable 15% decrease in customer escalations and fostered enhanced customer loyalty.
• Collaborating with cross-functional teams to identify and implement process improvements, resulting in a 20% decrease in average handling time and a 15% increase in first call resolution rate.

Ibadan, Oyo State, Nigeria

• Managed daily schedules for office staff members efficiently, resulting in better time management and a 15% increase in overall productivity.
• Handled and coordinated daily administrative tasks for two executives at a senior level, guaranteeing streamlined operations and optimal workflow efficiency.
• Optimized office operations by implementing simplified filing and document management systems, leading to a 10% reduction in retrieval time.