Iyad F. Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

• Efficiently handled a full recruitment circle of sourcing, screening, and recruiting for cabin crew positions from all over the world.• Organizational skills, highly organized where tasks are done punctually. regardless, how high is the recruitment volume.• conducted professional job posts writings.• conducted interviews for candidates based in Dubai, and online interviews for candidates based abroad.• Great knowledge in using ATS software.• High ability in assessing video interviews, online assessments, and call interviews.• CRM skills that I developed in short period using my transferable cabin crew skills such as my Interpersonal skills, Strong attention to details, problem- solving abilities, and time-management.• Great ability in Passive sourcing using sourcing tools e.g., LinkedIn.• Excellent social media skills in managing posts promoting both the job and the company.• Built a strong and professional relationship with candidates from all over the world maintaining an outstanding experience and representing the client image in the most professional manner.

Amman, Jordan

Dubai, United Arab Emirates

-Executed team briefing every day prior duty ensuring all team members are highly motivated to perform superb guest experience.-A leadership style that focuses on inclusion, togetherness, trust, leading by example, and positive mindsets where work was influenced, improved and more engaging.-Contributed to creating standard operating procedures for the pavilion where work was conducted more efficiently. Professionally conducted training for team members on new standard operating procedures and conducted evaluation on each team member performance to the management. -efficiently managed seating for VIP, general admission and school groups simultaneously at the pavilion theatre.-shown proven multitasking ability in communicating effectively with guest services department and the operations department ensuring that shows at the theatre are played for guests flawlessly on time.-reported all issues at my area of responsibility to the concerned department ensuring guest experience is exceptional.

Abu Dhabi, United Arab Emirates

• Taking full responsibility and leadership of Lululemon pop-up store performing administrative tasks, stock control, visual merchandizing and ensuring clients having exceptional shopping experience.• Managed store’s social media account ensuring customers having exceptional online shopping experience.• Increased sales for Lululemon brand by managing and organizing pop-up shopping experience for VIP clients.

Abu Dhabi, United Arab Emirates

- Licensed by GCAA to professionally operate on: Airbus 380 – Boeing 787/777 - Airbus 320/321/319 – Airbus 330/340-Completed in total 4531 flying hours.-Recognized by onboard leaders and guests in first class, business class and economy class for exceeding guests’ expectations by delivering outstanding customer experience to each guest onboard.-Proven problem-solving abilities gained by dealing with numerous onboard medical emergencies and safety-related occurrences. -Increased customers’ base by promoting the loyalty program and getting new members in every flight.-Conducted onboard announcements in each flight ensuring all needed information is communicated clearly to passengers during the flight.professionally managed galleys and cabins implementing both high safety measures and excellent ---customer experience using strong delegating skills, influential leadership, constructive teamwork ability, and excellent time management skills.-Operated in compliance with standard operating procedure (SOP) and federal aviation regulations for complete compliance with safety, security and first aid procedures.

Amman, Jordan

• Licensed to professionally operate on: Airbus 320 - Boeing 767 - Boeing 737. • Expended proven ability to work in irregular working hours based on the flight's roster.• Developed problem‐solving ability to ensure that each guest’s issue is properly resolved.

Amman, Jordan

• Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services. • Developed customized solutions of deposit and other products for customers.

Bachelor Of Arts - Ba, Accounting

Activities and Societies: • Involved in designing and improving a website designated for online shopping. • Involved with a group.

Diploma Of Education, French Language And Literature