Iyappan T Email & Phone Number

Coimbatore, Tamil Nadu, India

India

Hyderabad Area, India

CISCO ,AVAYA.NORTEL VOIP

Installing and maintaining of Cisco IPT in MCS & UCS(VMware Esxi) Voip Platform

• Implementation and troubleshooting of LAN networks. Avaya Nortel Communication Manager CS1000E/1000M Signaling server system maintenance with G350 /MGC Media Gateways, Avaya Aura® Contact Center 6.2 ,Client user id creation and generating reports Configuration of ACD & agent configuration in PBX.• Maintaining CME converged voice router and maintaining CUE for VM • Maintaining Avaya contact recorder (ACR) for Voice Recording, Evaluation, and archiving our… Show more • Implementation and troubleshooting of LAN networks. Avaya Nortel Communication Manager CS1000E/1000M Signaling server system maintenance with G350 /MGC Media Gateways, Avaya Aura® Contact Center 6.2 ,Client user id creation and generating reports Configuration of ACD & agent configuration in PBX.• Maintaining CME converged voice router and maintaining CUE for VM • Maintaining Avaya contact recorder (ACR) for Voice Recording, Evaluation, and archiving our Conversation.• Maintaining & Trouble shooting of Nice /IP Variant loggers for Voice Recording, Evaluation, and Archiving our Conversation. Show less

 Complete Remote support for all type of Nortel/AVAYA Voice US EPABX 11C, CS100M, CS1000E 7.0 and Avaya 87xx series with 650 Gateway. Maintaining NICE server from remote end via Citrix Administering and maintaining Unified communication manager express and Unity express for Voicemail MARC. MARC (Move, Add, Remove, Create) of extensions, agent login Id’s, trunk groups, hunt groups, VDNs, vectors. Administering and maintaining Avaya CMS. Maintaining and administering… Show more  Complete Remote support for all type of Nortel/AVAYA Voice US EPABX 11C, CS100M, CS1000E 7.0 and Avaya 87xx series with 650 Gateway. Maintaining NICE server from remote end via Citrix Administering and maintaining Unified communication manager express and Unity express for Voicemail MARC. MARC (Move, Add, Remove, Create) of extensions, agent login Id’s, trunk groups, hunt groups, VDNs, vectors. Administering and maintaining Avaya CMS. Maintaining and administering Peripheral Gateways (PGs). Maintaining NICE loggers from remote end via Citrix Administering TAPIT server (Escape Call billing Server) Break fixing activities. Installation of Call pilot & OTM servers and Maintaining call billing servers reports. Installation of Nortel Digital, Analog and IP Phones to User end Configuration of ACD & agent configuration in PBX. Daily system Backup of CS1000E, and call pilot(CP600R) Monitoring all links connectivity and utilization between US to Chennai IPLC and LLC links between to all locations in ASIA. Daily activities and involving Carrier vendor(Novatel,Paetec,AT&T) to resolve the circuit issue. Responsible for Priority tickets of FSL (Incident management’s service). Show less

Bengaluru Area, India

 Complete System Support & Troubleshooting of Avaya Aura Communication Manager CS1000E/1000M Signaling server Switch for North American customers and EMEA Customers around 70 sites. Installed Media gateway’s in core /Carrier wise Supporting for Avaya 9600 series IP Desk Phones and Nortel IP soft phone i2050,2050pc  Also Maintaining Avaya 1400-series & Nortel IP 2004,M3903 Digital Desk Phones  Maintaining Citrix server tools like Nettrac,Netticket and IRIS Complete… Show more  Complete System Support & Troubleshooting of Avaya Aura Communication Manager CS1000E/1000M Signaling server Switch for North American customers and EMEA Customers around 70 sites. Installed Media gateway’s in core /Carrier wise Supporting for Avaya 9600 series IP Desk Phones and Nortel IP soft phone i2050,2050pc  Also Maintaining Avaya 1400-series & Nortel IP 2004,M3903 Digital Desk Phones  Maintaining Citrix server tools like Nettrac,Netticket and IRIS Complete Monitoring Voice alarms and raising tickets as per SLA which were getting BUGS from switch. Notifying and updating the customers for various outages resolution and assisting RCA(Route Call Analysis) if required. Involving Carrier /AT&T Team to resolve the circuit issue. Assisting with CSR-Logistics team to Dispatching Parts /Tech . Leading in depth analysis an reviews with customers, will be expected to be self motivated to manage and resolve complex tasks on behalf of team leader. Show less

Bachelor Of Science (B.Sc.), Electronics, A

Sslc