• Develop Customer proposals and contracts for new business and renewals in response to Customer needs.• Collaborate with key internal stakeholders, including but not limited to sales, operations, shared services, finance, and legal throughout the sales and contract negotiation process.• Provides weekly, bi-weekly, and monthly reporting to IP and STERIS leadership.• Utilizes system templates to aid in customer report generation.• Works with IP leadership to review and analyze which programs and services drive positive, sustainable growth for both STERIS IMS and Customers.• Collaborate with Sales and Operations (key stakeholders) to streamline processes and drive operational efficiency.• Partners with all appropriate parties to standardize proposal/contract process and maintain/revise all IP templates.• Updates CRM platform as needed throughout the sales process.• Demonstrates unbiased Customer support when working with IMS team members to resolve deficiencies in processes.• Assesses needs of internal and external customers to determine if further communication and collaboration is needed.• Assist developing rules of engagement to ensure successful onboarding for all Customers• Leads IP Customer onboarding process with all STERIS stakeholders to establish and maintain a long-term Customer relationship and promote business unit growth.• Communication with Customers as needed to validate processes are providing value.• Recommends action plan for improving Customer relationships when needed. • Conduct customer exit interviews/surveys.Involvement in new account process. Post contract signature:• Coordinate expectations calls between all parties• Manage calendar/schedule meetings throughout the term of the engagement

• Proven ability to create content that performs across multiple platforms such as TikTok, Instagram, etc.• Ideate with content strategist to develop content ideas that will resonate strongly with the core consumer• Concepting ideas for both social and influencer content• Build files to post as needed on all social channels• Understand the brand DNA and bring it to life across all social channels• Support the Sr Designer in the execution of social photoshoots• Understand best design practices across all social channels, especially Instagram, Pinterest, TikTok, and YouTube• Ideate, create, present, and deliver content in support of paid and organic social• Collaborate with the design team to generate animated content• Research social content trends to maintain a fresh point-of-viewCollaborated with brands such as KORA skincare, MAC cosmetics, LICI Fitness, etc.

• Supporting all safety programs and OSHA compliance to ensure a safe work environment for all Associates• Developing performance goals and objectives to achieve customer promise expectations and ensure accuracy and quality• Partnering with the management team to establish and maintain quality control standards• Proactively identifying and leading process improvement initiatives and Lean tools• Building and executing productivity plans by reviewing work forecasts, determining productivity requirements, and partnering with other Area Managers to balance labor• Leading and developing a team of Amazon associates• Communicating policies to associates and act as the primary information source for the team, maintaining compliance and consistency and taking corrective action when needed• Ensuring procedures are followed for building security and product loss prevention• Creating, managing, and supporting recognition and communication programs