Iyon E. Email & Phone Number

Bethesda, Maryland, United States

Los Angeles Metropolitan Area

• Record guest requests using a guest experience software to achieve high guest satisfaction; scored a 62.7 on a benchmark of 62.5 on intent to recommend from guest feedback
• Provide guests with a thoughtfully curated guide compiled with local experiences for entertainment, shopping, and dining to cultivate an authentic and memorable experience
• Update property management system by entering reservation details such as name updates, payment information and special requests to reflect the current status of operations
• Utilize the LEARN Model to professionally identify, respond, and resolve any guest complaints, comments, and concerns
• Promptly respond to online chats to accommodate guest needs; averaged a 3.7 minutes response time on a goal of 4 minutes to 128 chats for 2022
• Streamlined daily tasks by devising optimized methods to complete tasks and instructing team how best to implement them for optimal results

California, United States

• Fostered a safe and comfortable environment by focusing on and anticipating guest needs to achieve high guest satisfaction, ensuring client retention
• Evaluated and anticipated each guests’ interactions to ensure a safe and playful environment
• Orchestrated and developed stimulating events between guests by collaborating with team members to set up enrichment activities (e.g., splash pools, peanut butter paintings, chew toys, costumes, photoshoots)
• Generated Observational Reports for owners and management to ensure guests were demonstrating satisfactory engagement included but not limited to reporting behaviors, appetites, and any positive remarks along with a.
• Performed daily health checks by providing detailed review of each guest from snout to tail, for any abnormalities not initially reported at check-in and corresponded with owner of updated status.
• Replenished amenities such as water, treats, and bedding to provide the guest with a clean and comfortable home away from home

Lakewood, California, United States

• Monitor the guests to make sure that they were following the rules and being safe
• Check guests in and out of the playground
• Regularly clean all surfaces to make the visit comfortable and appealing
• Handle any client concerns/complaints that arise and offer solutions
• Operated a cash register
• Kept inventory of items up for purchase