Iyon E. Email & Phone Number

Bethesda, Maryland, United States

Los Angeles Metropolitan Area

• Record guest requests using a guest experience software to achieve high guest satisfaction; scored a 62.7 on a benchmark of 62.5 on intent to recommend from guest feedback•Provide guests with a thoughtfully curated guide compiled with local experiences for entertainment, shopping, and dining to cultivate an authentic and memorable experience• Update property management system by entering reservation details such as name updates, payment information and special requests to reflect the current status of operations• Utilize the LEARN Model to professionally identify, respond, and resolve any guest complaints, comments, and concerns• Promptly respond to online chats to accommodate guest needs; averaged a 3.7 minutes response time on a goal of 4 minutes to 128 chats for 2022• Streamlined daily tasks by devising optimized methods to complete tasks and instructing team how best to implement them for optimal results• Achieved an exceptionally high score of 83.3 out of 100 on appreciation towards Elite Members • Train new hires on best check-in practices and brand standard• Modified checklists to reflect current operating procedures in a straightforward manner • Deliver exceptional customer service in both in-person and over-the-phone interactions• Manage payments, and maintain an organized and balanced cash bank

California, United States

• Fostered a safe and comfortable environment by focusing on and anticipating guest needs to achieve high guest satisfaction, ensuring client retention • Evaluated and anticipated each guests’ interactions to ensure a safe and playful environment• Orchestrated and developed stimulating events between guests by collaborating with team members to set up enrichment activities (e.g., splash pools, peanut butter paintings, chew toys, costumes, photoshoots)• Generated Observational Reports for owners and management to ensure guests were demonstrating satisfactory engagement included but not limited to reporting behaviors, appetites, and any positive remarks along with a picture • Performed daily health checks by providing detailed review of each guest from snout to tail, for any abnormalities not initially reported at check-in and corresponded with owner of updated status. • Replenished amenities such as water, treats, and bedding to provide the guest with a clean and comfortable home away from home

Lakewood, California, United States

•Monitor the guests to make sure that they were following the rules and being safe•Check guests in and out of the playground•Regularly clean all surfaces to make the visit comfortable and appealing•Handle any client concerns/complaints that arise and offer solutions•Operated a cash register•Kept inventory of items up for purchase