Iyswarya Muthiah
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Iyswarya Muthiah Email & Phone Number

Customer Success Manager at Klynk B2B Consultant || Customer Success || User Experience || Retention || Priority Support Manager at Klynk
Location: Bengaluru, Karnataka, India 4 work roles 2 schools
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✓ Verified August 2026 3 data sources Profile completeness 86%

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Current company
Klynk
Role
Customer Success Manager at Klynk B2B Consultant || Customer Success || User Experience || Retention || Priority Support Manager
Location
Bengaluru, Karnataka, India

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Iyswarya Muthiah is listed as Customer Success Manager at Klynk B2B Consultant || Customer Success || User Experience || Retention || Priority Support Manager at Klynk, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Iyswarya Muthiah.

Iyswarya Muthiah previously worked as Customer Success Manager at Klynk and Assistant Manager at Byju'S. Iyswarya Muthiah holds Bachelor Of Engineering - Be, Electrical And Electronics Engineering from Sona College Of Technology.

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Email format at Klynk

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Klynk

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Profile bio

About Iyswarya Muthiah

A qualified customer service professional with over 5 years of experience in customer-centric roles, including Pre-sales, Post-sales and Retention team management, Business Strategy, Process Management and Project Management in individual contributor and team handling roles aiming to enhance business output and customer experience. I have achieved a consistent track record of success. I’m proven to be a Good listener, Detail Oriented and an astute problem solver. Proficient with various CRM tools. Seeking to use my skills to provide a positive experience for both the customer and the organization.Proactive and energetic to work in a dynamic workspace.

Current workplace

Iyswarya Muthiah's current company

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Klynk
Klynk
Customer Success Manager at Klynk B2B Consultant || Customer Success || User Experience || Retention || Priority Support Manager
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4 roles

Iyswarya Muthiah work experience

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Customer Success Manager

Current
Klynk

India

~ As an individual contributor, Expertly managing the creation of renewal quotes, ensuring precision and timely delivery to foster client retention. ~ <180 days due Enhancing contract alignment and renewal efficiency through refined Co-term Processes.Overseeing NPS Administration and survey redesigns to advance customer feedback mechanisms. Responsible to analyse weekly Health Score to monitor and elevate customer engagement and satisfaction. Certified in certain client based product-training like CCM & IPM , thereby bringing in a solid foundation of expertise to the work.Spearhead Business Review Campaigns to fortify client relationships and prepare weekly Risk Reports to proactively identify and address potential risks, thereby mitigating ARR reduction.Additionally, Developing the content strategy for the Customer Success intranet, crafting detailed and engaging content to support the team effectively.

May 2024 - Present

Assistant Manager

Byju'S

Bengaluru, Karnataka, India

Responsible for Customer success & Experience , Product Enhancements & RetentionHandling , Managing & Strategizing the operations on retaining the client for a long term relationship. Supervising Social Media & Legal Escalations , building productive , professional relationships with personnel in key accounts to achieve Customer Satisfaction. Worked closely to attain 99% annual use retention resulting in a revenue of ~6.5 in a period of 20 months Retain and grow revenue on the existing book of business, manage customer life cycle , customer contact renewals , increase footprint within the business , forecast and reduce churn.Continue to nurture existing customers and work towards cross-selling and upselling.Developing strong market knowledge of existing and potential issues , providing user-friendly solutions , and ensuring customer satisfaction & facilitating business growth opportunities.

Aug 2020 - May 2024

Senior Product Specialist

Byju'S

Bengaluru, Karnataka, India

Instrumental in strategically increasing the screen time by 30% for 1.2 million premium users.Actively analysed feedback from 2000+customers to improve our platform services.

Nov 2019 - Jul 2020

Product Specialist

Byju'S

Bengaluru, Karnataka, India

Dec 2018 - Oct 2019
2 education records

Iyswarya Muthiah education

Education record

Cluny Convent High School - India
FAQ

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Quick answers generated from the profile data available on this page.

What company does Iyswarya Muthiah work for?

Iyswarya Muthiah works for Klynk.

What is Iyswarya Muthiah's role at Klynk?

Iyswarya Muthiah is listed as Customer Success Manager at Klynk B2B Consultant || Customer Success || User Experience || Retention || Priority Support Manager at Klynk.

Where is Iyswarya Muthiah based?

Iyswarya Muthiah is based in Bengaluru, Karnataka, India while working with Klynk.

What companies has Iyswarya Muthiah worked for?

Iyswarya Muthiah has worked for Klynk and Byju'S.

How can I contact Iyswarya Muthiah?

You can use AeroLeads to view verified contact signals for Iyswarya Muthiah at Klynk, including work email, phone, and LinkedIn data when available.

What schools did Iyswarya Muthiah attend?

Iyswarya Muthiah holds Bachelor Of Engineering - Be, Electrical And Electronics Engineering from Sona College Of Technology.

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