~ As an individual contributor, Expertly managing the creation of renewal quotes, ensuring precision and timely delivery to foster client retention. ~ <180 days due Enhancing contract alignment and renewal efficiency through refined Co-term Processes.Overseeing NPS Administration and survey redesigns to advance customer feedback mechanisms. Responsible to analyse weekly Health Score to monitor and elevate customer engagement and satisfaction. Certified in certain client based product-training like CCM & IPM , thereby bringing in a solid foundation of expertise to the work.Spearhead Business Review Campaigns to fortify client relationships and prepare weekly Risk Reports to proactively identify and address potential risks, thereby mitigating ARR reduction.Additionally, Developing the content strategy for the Customer Success intranet, crafting detailed and engaging content to support the team effectively.

Responsible for Customer success & Experience , Product Enhancements & RetentionHandling , Managing & Strategizing the operations on retaining the client for a long term relationship. Supervising Social Media & Legal Escalations , building productive , professional relationships with personnel in key accounts to achieve Customer Satisfaction. Worked closely to attain 99% annual use retention resulting in a revenue of ~6.5 in a period of 20 months Retain and grow revenue on the existing book of business, manage customer life cycle , customer contact renewals , increase footprint within the business , forecast and reduce churn.Continue to nurture existing customers and work towards cross-selling and upselling.Developing strong market knowledge of existing and potential issues , providing user-friendly solutions , and ensuring customer satisfaction & facilitating business growth opportunities.

Instrumental in strategically increasing the screen time by 30% for 1.2 million premium users.Actively analysed feedback from 2000+customers to improve our platform services.