Izabela Costa Email & Phone Number

Waterloo, Ontario, Canada

• Supported company operations by performing administrative tasks, ensuringsmooth functioning.• Demonstrated exceptional organizational skills and time management.• Enhanced efficiency by managing daily administrative duties and conductingprecise data entry.• Developed and compiled the company handbook, fostering a cohesive workenvironment.• Maintained proactive workplace safety by updating and managing the health andsafety spreadsheet.• Managed front desk operations, including welcoming visitors and handling calls.• Responsible for filing, ordering office supplies, photocopying, binding, andscanning.

Maceió Area, Brazil

• Orchestrated the planning and execution of a comprehensive recruitment and placement program for a newly established hotel, aligning hiring strategies with organizational goals. Successfully facilitated the recruitment process resulting in the hiring of 50 qualified employees.• Managed end-to-end screening and interviewing of applicants across various job vacancies, ensuring a rigorous selection process to identify top talent. Employed effective evaluation techniques to assess candidate qualifications and suitability for roles.• Conducted thorough employee performance evaluations, providing constructive feedback and recognition to foster professional growth and development throughout the year. • Developed and delivered onboarding orientation and training programs for all new hires, ensuring seamless integration into the organizational culture and operational processes. • Collaborated with third-party companies and utilized HRIS systems to administer salary and benefits packages accurately and efficiently. Ensured compliance with relevant regulations and internal policies, contributing to employee satisfaction and retention.• Analyzed employee feedback and climate surveys to identify areas for improvement and implement strategies to reduce turnover rates. Proactively addressed employee concerns and implemented initiatives to enhance employee engagement and satisfaction.

Minnetonka, Minnesota.

• Multicultural exchange program in order to broaden cultural diversity;• Managed and was responsible for a household of five, including the childcare of three children from ages 1-7.• Implemented structure, tutoring, and created learning-based activities for the children.• Provided a safe and secure environment for the kids.• Administered different activities throughout the week.

Maceió - Al.

• Organized employee files by performing the data entry in the computerized system.• Conducted engaging one-on-one and group orientation sessions and workshops, promoting program services and empowering clients with job search strategies and career planning insights. • Collected, reviewed, and evaluated client information in adherence to service delivery guidelines, ensuring accurate and efficient referral processes to other community programs and services.• Effectively assessed initial employment service needs and provided appropriate guidance to clients, ensuring a seamless transition into the service provided.• Managed with professionalism walk-ins, telephone, website, and online inquiries with adeptness, evaluating customer needs and communicating relevant next steps regarding employment services programs.• Facilitated in-person and virtual workshops and information sessions, catering to the needs of job seekers, employers, and partners. • Proactively tracked client inquiries, identified opportunities for service improvement, and made recommendations to enhance service quality .• Demonstrated a strong commitment to mentorship, coaching and guiding approximately 25 new graduates in their job search journey, and reviewing resume and cover letter.• Securing employment for 15 individuals within their desired sectors in a 3 month time frame.

Maceió - Al.

• Revised and updated employees' handbooks.• Responsible for the company’s endomarketing.• Conducted employee feedback and surveys.• Assisted in pre-employment psychological tests.

Human Resources Management

🎓 Working towards my CHRP designation. - Human Resources Management - Compensation and Benefits Administration - Finance and Management.

Graduate Degree, Human Resources Management/Personnel Administration, General

Talent Assessment; Talent development: Behavioral skills; High performance teams; Ethic and management; Labor market analysis; Career.

Bachelor'S Degree, Psychology

Ensino Médio