- Maintains quality service by enforcing quality and customer service standards. Analyzing and resolving quality and customer service problems, identifying trends, recommending system improvements,- Advertising and promoting the club, managing social media accounts,- Recruiting, training and supervising staff, including managing staff rotas,- Preparing and checking budgets and generating income,- Purchasing equipment and supplies,- Undertaking administrative tasks,- Dealing with enquiries, complaints and emergencies.

 Handling enquiries, both personallyand on the telephone Managing Personal Trainer appointments Management of the in club store Working with credit card and cash facilities Ensuring that all health and safety requirements are followed including with all new members Administration of new and current members

 Addressing customers needs and enquiries Handling communication between customers and management Managing appointments for customers within facilities provided

 Handling communication with customers Managing company’s website Maintaining office equipment

 Maintaining communication with existing customers Cooperating with company’s sales representatives Making orders in the Basis and SAP systems Handling customers inquiries