Cultivated a culture of continuous improvement by actively seekingopportunities for enhancement and participating in projects gearedtowards boosting departmental efficiency.Reduced backlog by implementing improvements in work processesafter thorough rejection task analysis, subsequently enhancingdepartmental SLA.Spearheaded the implementation of the settlements calculator, resultingin more streamlined debt repayment processes and improved debtrecovery… Show more Cultivated a culture of continuous improvement by actively seekingopportunities for enhancement and participating in projects gearedtowards boosting departmental efficiency.Reduced backlog by implementing improvements in work processesafter thorough rejection task analysis, subsequently enhancingdepartmental SLA.Spearheaded the implementation of the settlements calculator, resultingin more streamlined debt repayment processes and improved debtrecovery rates.Recovered over £500,000 in outstanding debt.Acted as a coach in the collection and PAS academy, sharing bestpractices and achieving favorable outcomes with less experiencedcolleagues.Conducted coaching for groups in over 30 sessions, providingpersonalized guidance on DRO/IVA/PAS processes and settlements.Actively sought feedback to address knowledge gaps and tacklecomplex inquiries. Show less

Conducted in-depth analysis of customer accounts, payment patterns, and delinquent accounts to identify trends and potential risks.Reconciled accounts and resolved discrepancies to ensure accurate and up-to-date financial records.Maintained regular communication with customers to address inquiries, provide payment reminders, and resolve billing issues. Provided excellent customer service while handling inquiries and complaints related to billing and collections… Show more Conducted in-depth analysis of customer accounts, payment patterns, and delinquent accounts to identify trends and potential risks.Reconciled accounts and resolved discrepancies to ensure accurate and up-to-date financial records.Maintained regular communication with customers to address inquiries, provide payment reminders, and resolve billing issues. Provided excellent customer service while handling inquiries and complaints related to billing and collections matters.Collaborated with cross-functional teams, including finance, sales, and legal, to ensure a cohesive approach to collections efforts.Ensured adherence to company policies, industry regulations, and legal requirements during the collections process.Utilized various collection tools and software to manage accounts, track progress, and optimize collection efforts. Show less

Consistently passed yearly GCAA safety training including fire fighting, security and general medicaltraining.Extensive experience dealing with VIPs in a discreet and professional manner.Dealt with a variety of situations on board from service recovery to crisis management usingcommunication, teamwork and problem solving skills.Responsible for customer care in own area - building relationships with customers, anticipating needs,managing service flow to create… Show more Consistently passed yearly GCAA safety training including fire fighting, security and general medicaltraining.Extensive experience dealing with VIPs in a discreet and professional manner.Dealt with a variety of situations on board from service recovery to crisis management usingcommunication, teamwork and problem solving skills.Responsible for customer care in own area - building relationships with customers, anticipating needs,managing service flow to create a personalized experience - while promoting the brand valuesHigh‑energy, reliable and safety‑conscious employee valued for outgoing personality, multitasking strengths and calmness under pressure.Committed to ensuring the safety, security and comfort of passengers andcrew through service excellence, emergency preparedness and GCAAcompliance.Background includes 1,500+ hours international flight experience on aircraftincluding Boeing 777 and Airbus a380 Show less

Organizing the transportation of freight between intermediate destinationsTracking the movement of freight using software and satellite technology Reporting back to clients, keeping them up-to-date with the progress of goodsChecking countries’ legal requirements to make sure all the appropriate documentation (eg insurance and customs forms) is filled outStaying up-to-date with relevant political activities and legislation that might impact the transportation of… Show more Organizing the transportation of freight between intermediate destinationsTracking the movement of freight using software and satellite technology Reporting back to clients, keeping them up-to-date with the progress of goodsChecking countries’ legal requirements to make sure all the appropriate documentation (eg insurance and customs forms) is filled outStaying up-to-date with relevant political activities and legislation that might impact the transportation of freight Show less