In my role as a Scheduling Coordinator at Texas Regional Clinic, I interpret and coordinate physicians' orders, ensuring the seamless scheduling of diagnostic tests, treatments, and appointments. I excel in conveying crucial information to patients and maintaining the confidentiality of patient records. Additionally, I have successfully implemented and managed scheduling processes, contributing to the optimal efficiency of clinic operations.

As a Case Manager I have played a pivotal role in enhancing the lives of individuals dealing with chronic pain, sports injuries, and various health challenges. With a keen focus on precision, I coordinated physicians' orders for diagnostic tests, treatments, and appointments, ensuring the utmost quality in patient care. My adept management of the scheduling process has optimized clinic operations and resources, fostering efficient workflow. Committed to confidentiality and regulatory standards, I safeguarded patient information while providing crucial details and instructions to ensure a seamless patient experience. Proficiently handling multiple responsibilities, including updating patient accounts and maintaining a safe environment, I have consistently contributed to the clinic's success. My skills encompass Scheduling Management, Process Implementation, Transportation Management, Medical Practice Management, Customer Service, Affidavits, HIM, Project Management, and Conflict Resolution, reflecting a versatile and accomplished professional ready to contribute to your dynamic team.

Develop scripts for short and feature film projects.

Researched, reconciled, and settled cases for various attorneys and firm management of collections, including: client contact, sending reminder statements and copies of past-due bills, notifying attorneys of past due balances that require additional follow-up. Performed related researches, internally or on the internet, for verification of debt and location/status of clients in addition to educating and assisted all office staff regarding billing procedures, use of billing software and e-billing software as needed. Responded to inquiries in a manner, which met the high quality, productivity and other performance standard in accordance with company requirements and customer needs.

- Provide patients information about the clinic, the physician, services offered, and how our quality of care stands out above other facilities. Schedule patients for initial visits (pre-ops) and procedures over the phone, also includes patient registration and obtaining insurance information.- Instruct patients on how to prepare for each visit, and provide directions to the facility. Refer patients to other facilities, and also provide them with resources for funding visits.- Receptionist duties, check-in patients, check-out patients, create charts and obtain all necessary forms and identification. Provide patients with medical records and perform follow-ups.- Take night calls on Mondays and Fridays to assist patients with questions, concerns, rescheduling appointments and texting nurse for post-op complications. Schedule appointments via email.- Meeting with catering vendors, setting up accounts, creating menus and maintaining relationships.- Coordinate lunches for staff and doctors daily.

- Contact new referrals to discuss benefits/setup payment plan/collect payment; sleep procedure and protocol; schedule patient and provide all necessary documentation via fax/email/mail.- Inform referring physician of patients scheduled procedures and payment arrangements.- Inform patients to contact physician’s office to discuss results of previous study; Schedule patient to be setup and fitted with recommended DME devices.- Transcribe study results with physician recommendations using company template to create final reports to be signed by physician; Handle and process Medical Authorization Release requests for patients, medical service providers and insurance providers.- Convert hard copy medical records into the company Electronic Medical Record filing system.- Assist with the interview process and training for all applicants in the Customer Service Department.- Front desk reception duties as requested.

- Handled customer inquiries and assisted with questions on a multi-line phone console; Managed scheduling and patient registration; Conducted insurance verification for patient precertification of office visits and diagnostic testing; Entered charges into database to meet monthly closing deadlines.- Accountable for 7 employees in the scheduling and PBX department; trained new hires to the department.

Greet and check-in patients upon arrival.- Schedule patient appointments.- Verify insurance and collect co-pays.- Pull charts and prepare rooms for patients visit.