• Stiftelsen Skandinaviska Institutet is the Swedish office of the U.S.-based organization AuPair in America, which is America's first legal au pair program, designated by the U.S. Government in 1986.• My job consists of facilitating enriching cultural exchanges by helping girls secure opportunities to travel abroad for a year as au pairs. • My role involves coordinating recruitment efforts, screening candidates, and matching them with host families. I provide guidance and support throughout the application process, ensuring compliance with visa requirements, and organizing orientations to prepare them for their journeys. • By fostering these international experiences, I contribute to personal growth and cross-cultural understanding for both the au pairs and the families they join.

• Supervising and coordinating the activities of the waitstaff to ensure efficient service.• Training new waitstaff and providing ongoing support and guidance to existing team members.• Ensuring that guests receive high-quality service and addressing any issues or complaints promptly and professionally.• Overseeing table assignments, reservations, and the flow of guests to optimize seating and service.• Reviewing orders before they are sent to the kitchen to ensure accuracy and special requests are noted.• Ensuring that food and beverages are presented to guests according to the restaurant’s standards.• Liaising between the kitchen staff and waitstaff to ensure smooth and timely service.• Staying knowledgeable about the menu, specials, and wine pairings to make recommendations to guests.• Overseeing the billing process, including ensuring accurate checks and handling transactions.• Ensuring that the dining area is clean, well-organized, and set up according to the restaurant’s standards.• Enforcing health, safety, and sanitation standards in the dining area.• Assisting in organizing and managing special events or large parties.• Gathering feedback from guests to improve service and overall dining experience.• • Creating and managing shift schedules for the waitstaff to ensure adequate coverage.• Reporting to the restaurant manager about staff performance, guest feedback, and any operational issues.

• Supported three children in the ages 8-17 in play activities, meals and snacks, hygiene, and socialization • Built positive and nurturing environments to support the children's emotional and social growth• Monitored schedules to maintain good sleeping and eating habits • Ensured that the home was clean and organized

• Maintaining order and discipline among the children to create a safe and conducive play/learning environment.• Supervising the children throughout the day, including during recess, lunch, and other breaks.• Communicating with the regular teacher and school administration about any issues, progress, or incidents that occurred during the day.• Handling any emergencies or unexpected situations calmly and effectively.

• Responding to customer questions and providing information about products or services.• Addressing and resolving customer complaints in a timely and effective manner.• Assisting customers with placing, modifying, or canceling orders.• Providing basic troubleshooting assistance for products or services.• Helping customers manage their accounts, including updates to personal information.• Maintaining accurate records of customer interactions, transactions, comments, and complaints.• Gathering customer feedback to help improve products, services, and overall customer experience.• Refer unresolved issues to the appropriate department or higher-level support when necessary.• Staying informed about company products, services, and promotions to effectively assist customers.• Communicating with customers through various channels, including phone, email, live chat, and social media.• Participating in ongoing training to improve customer service skills and knowledge.• Working with other team members to ensure consistent and high-quality service.

• Preparing and serving a variety of hot and cold beverages, including coffee, tea, and specialty drinks.• Greeting customers, taking orders and providing excellent customer service.• Processing payments, handling cash and credit transactions, and managing the cash register.• Staying knowledgeable about the menu, ingredients, and preparation methods to make recommendations to customers.• Cleaning and maintaining coffee machines, grinders, and other equipment to ensure they function properly.• Monitoring inventory levels, restocking supplies, and informing management of low stock or ordering needs.• Keeping the work area, including counters, machines, and utensils, clean and organized.• Preparing and serving light snacks, pastries, and other food items according to health and safety standards.• Working quickly and efficiently during peak times to serve customers promptly.• Following established recipes and guidelines to ensure consistency in drink quality.• Working collaboratively with other team members to ensure smooth operation of the café.• Adhering to all health and safety regulations, including proper food handling and sanitation practices.• Assisting in training new baristas and sharing knowledge of best practices.• Informing customers about promotions, new products, and special offers.• Suggest additional items or upgrades to enhance customer experience and increase sales.