Izabelle Souza Email & Phone Number

- Established a new team focused on onboarding new Sales Engineers.- Recruited, interviewed, selected, hired, and onboarded employees.- Supported the development and growth path of the Recurring Services area.- Coached and supported the development of team members.- Established feedback systems to monitor the department's operations.- Collaborated with sales, professional services, and customer success teams to optimize processes and create success plans tailored to customer needs.- Monitored and reported on team capacity and managed the distribution of new accounts to Sales Engineers.- Coordinated projects and hypotheses to ensure operational improvement.- Discussed best practices for system integration and optimization.- Led the team to meet expectations for productivity, values adherence, and goal accomplishment.- Created a new onboarding methodology, including training programs and new routines.

- Support the development and growth path of the Sales Engineer area- Manage a team of 8 to 12 professionals, including sales engineers and solution architects, helping them achieve their professional and personal goals.- Assist the team in closing new sales and maximizing revenue generated through managing the technical sales team.- Test and implement new hypotheses that can help scale the business more effectively.- Structure annual plans in collaboration with the team and leadership, including budgeting, OKRs, KPIs, goals, and compensation.Oversee the team's routine, conducting meetings, feedback sessions (DFPs), climate analysis, employee NPS, and other key indicators.- Interact with product, support, solutions design, customer success, and sales teams to discuss improvements to the platform and internal processes.- Work on the continuous development of the team by sharing relevant content, identifying bottlenecks, and providing training to address those gaps.- Provide direct and constructive feedback ("radical candor") to align behaviors and pursue better solutions, in line with Pipefy's culture.- Maintain controls, analyze and review performance metrics to maximize results.

- Create customized prototypes in Pipefy for sales validation, based on potential customers’ process documentation. - Model and deploy full customized business solutions in Pipefy, based on customers’ process documentation. - Present high-quality product demonstrations. - Assist customers, potential customers, partners and Pipefy colleagues with product-related questions. - Maintain respectable and efficient relationships with customers. - Understand your own metrics, their meanings and how to improve them. - Participate in hypotheses and project tasks.

Curitiba E Região, Brasil

- Financial management and oversight of the company.- Strategic management and planning to drive business growth.- Consulting on process improvement and Pipefy process modeling.- Led the marketing and communications team, responsible for planning and analyzing actions.- Conducted process review and mapping across the company.- Developed and implemented SWOT analysis for strategic decision-making.- Defined and managed company performance indicators using the Balanced Scorecard (BSC).- Created and structured the commercial/sales department.- Implemented the 5S methodology to enhance organizational efficiency.- Proposed and suggested improvements aligned with the company’s specific needs and realities.- Managed and developed strategic partnerships for the company.

Araucária

• Elaboração de diagnóstico de risco de máquinas e equipamentos;• Elaboração de análise de risco;• Edição de lay-out em DWF com representação das alterações segundo a NR-12;• Edição de lay-out em autoCAD com posicionamento das grades;• Projeto carenagens de proteção das máquinas;• Preparação de apresentações do projeto (fotos editadas; situação atual, adequação completa);• Preparação das simulações para adequação a norma;• Outras atividades relacionas a norma regulamentadora 12.

Setor gestão da qualidade• Auditoria 5S;• Follow Up do Processo de auditoria 5S;• Elaboração de Procedimentos e Instruções de Trabalho da Produção e Manutenção;• Definição de indicadores utilizados na emprresa, recebimento e atualização dos índices e divulgação dos mesmos por e-mail e quadros nos setores específicos;• Melhoria na divulgação dos projetos de INOVE (Programa de Melhoria Continua)• Registro e acompanhamento das ações corretivas de toda empresa (utilização do diagrama de ishikawa, 5W+2H)• Elaboração de gráficos a partir dos indicadores;• Automatização dos processos dos indicadores.

• Indicadores de produção (RO, MU, MM, RCM);• Controle de custos diário dos centros de custos usinagem e montagem;• Requisições de materiais (utilizando SAP);• Responsável pelas fichas de descarte e destruição;• Criação PDPA e acompanhamento mensal;• Organização hora extra (final de semana);• Representante da usinagem na rede de comunicadores;• Análise VA e NVA;• Piloto acelera;• Criação da ficha de reembolso de funcionários;• Indicadores mensais de produção;• Gráficos diários de acompanhamento de frequência de parada e tempo de parada das máquinas;• Participação na criação da escola de usinagem;• Piloto no projeto de viabilidade de implantação de turbinas para aproveitamento da energia de fluidos das centrais de filtragem.

Pós Graduação, Engineering

Lean Six Sigma – Black Belt

Engenharia De Produção, Engenharia De Produção