Izac Ross Email & Phone Number

San Francisco, California, Us

Haven is a virtual provider group transforming migraine care through faster outcomes and a superior patient experience. We combine AI-enabled technology with compassionate, personalized care to help patients achieve better migraine management.

San Francisco, California, Us

As Leader, I oversaw a team of 7 designers across 3 business units, creating tools to enhance patient care. I rebuilt the product and service design team, reduced operational expenses by 28% in 11 months and increasing profit. By investing in high-risk patients, we reduced claims costs and achieved an 18%increase in ROI for customers in 1 year. We are on track to expand in-person care offerings to five US metro areas in 2023. I led creative direction for combined EHR, CRM, and ticketing products, focusing on cost reduction and provider/member satisfaction. As an SME in healthcare, I support network and provider strategy and bring clinical expertise to product development. Highlights include a 28% cost reduction and increased satisfaction by merging 15 tools into one product, streamlined workflows for clinicians, improved planning processes, and an 18% ROI increase for high-risk members.

San Francisco, California, Us

As a leader, I guided a team in creating human-centered processes and internal products that enhanced patient experiences and drove efficiencies for over 550 operations team members. I oversaw 6 direct reports and developed a vision for future internal products, focusing on cost savings opportunities in pharmacy operations. By mapping inefficient processes and partnering with product and data sciences teams, we identified cost-saving opportunities and executed on complex product changes. I rebuilt a struggling team, establishing recruitment, onboarding, and performance management processes, resulting in increased team satisfaction and outputs. Highlights include a 50% cost reduction, improved prescription inventory accuracy, increased productivity by 10%, and serving as co-head of design for 6 months under the founders to drive divisional change.

San Francisco, California, Us

As a manager, I led a design team across employer/channel (broker and consultant) experiences and health plan operations, overseeing the productivity of 40 engineers on complex products. I was the 45th employee and second product designer during a period of rapid company growth, scaling up to 550 employees and serving 250K insured lives. I played a key role in building an insurance company from scratch, focusing on member, payer, and internal operations experiences. I led the development of a new medical claims processing tool and claims analytics tools for brokers and employers. I conducted user research with various clients, driving product strategy and roadmap through user insights and data analysis. Highlights include securing a patent for the claim adjudication engine, significantly reducing manual work and time spent, streamlining claims data reports, and serving as a subject matter expert within the organization.

San Francisco, California, Us

San Francisco, California, Us

San Francisco, California, Us

– Built service and customer experience offerings– Co-wrote and taught first 2 day service design course for Cooper’s educational offering– Designed user interfaces for clients in a variety of industries, including consumerfinancial services, HR software, data analytics, healthcare, and education verticals– Conducted formative design research in a variety of work and home settings– Modeled target personas and scenario

New York, Ny, Us

– Designed iPhone, iPad, and web applications for clients in healthcare, banking, privatewealth management, and regulated manufacturing– Conducted field and desk research– Modeled and promoted service design approaches to improve project outcomes and inform sales

Amsterdam, Noord-Holland, Nl

- First service designer on medical systems team, charged with installing and demonstrating service innovation processes- Created and facilitated service design workshops to teach service methods and expose new service opportunities- Designed and ran co-design sessions to test new service evidence for Philips Lifeline- Prototyped new touchpoints and developed release roadmaps for meeting service experience and business goals

- Work to bring design research and interaction design content into student chapter meetings- Organize and arrange speakers, both physical and virtual- Serve as a liaison between the SCAD Industrial Design Department and the greater interaction design community- Organized and coordinated student volunteers at IXDA Interaction 10 in Savannah, GA

New York, Ny, Us

- Crafted strategy and initial concepts for financial media mobile app ecosystem- Designed a service ecosystem for an outpatient chemotherapy support service to improve patient outcomes- Created design documentation including: wireframes, service blueprints, service ecologies, experience prototypes, final concept video, and a capstone brand personality workshop, to move the project forward to the next stage

Fairfax, Va, Us

- Created design documentation for Fortune 500 clients- Designed wireframes for enterprise level web applications- Contributed to design strategy development for clients- Assisted in facilitation of design studio workshops and the creation and execution of usability testing protocols- Conducted research on collaboration tools to support current business practices

- Created documentation and visual designs of interactive dynamic kiosks and websites- Facilitated contextual inquiry sessionsAided in the development of firm strategy and rebranding- Worked with developers to ensure product quality- Participated in client meetings

- Developed and delivered workshops and conference presentations for education and assistive technology professionals, and delivered numerous published presentations at national conferences- Advisor and consultant to grants, assistive technology manufacturers, and K-12 through post-secondary educational institutions- Provided assistive technology solutions and advocacy to the Washington, DC metro area- Designed all original TechLD.net materials and web presence

- Developed intuitive interface for a palm-based orthopedic ordering and inventory management solution- Designed customer surveys for feedback on proposed product changes