Izac Ross Email and Phone Number
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I'm the founder and CEO of Haven, a virtual provider group transforming migraine care through faster outcomes and a superior patient experience.My journey with Haven is deeply personal - I've lived with chronic migraine since age 2. For years I struggled to find effective treatments, until new targeted therapies emerged in 2018 that changed my life. This experience fueled my mission to make high-quality, accessible migraine care available to all who need it.Prior to Haven, I was an early employee at Collective Health, where I led all new 0-1 product initiatives over a 5 year tenure. I've also helped several health-tech companies develop service models to enable rapid scaling with high margins while reducing costs of goods sold by over 50%.I'm passionate about leveraging technology and human-centered design to improve healthcare delivery and outcomes. At Haven, we're building an AI-enabled platform to provide comprehensive migraine care, combining telemedicine, remote monitoring, and personalized treatment plans.I'm always eager to connect with others working to transform healthcare. Feel free to reach out to discuss digital health, migraine/headache care innovation, or startup leadership.
Haven Headache & Migraine Center
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Founder & CeoHaven Headache & Migraine Center Oct 2023 - PresentSan Francisco, California, UsHaven is a virtual provider group transforming migraine care through faster outcomes and a superior patient experience. We combine AI-enabled technology with compassionate, personalized care to help patients achieve better migraine management.
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Senior Design Manager, Product And Service Design, Clinical CapabilitiesHinge Health Oct 2021 - Oct 2023San Francisco, California, UsAs Leader, I oversaw a team of 7 designers across 3 business units, creating tools to enhance patient care. I rebuilt the product and service design team, reduced operational expenses by 28% in 11 months and increasing profit. By investing in high-risk patients, we reduced claims costs and achieved an 18%increase in ROI for customers in 1 year. We are on track to expand in-person care offerings to five US metro areas in 2023. I led creative direction for combined EHR, CRM, and ticketing products, focusing on cost reduction and provider/member satisfaction. As an SME in healthcare, I support network and provider strategy and bring clinical expertise to product development. Highlights include a 28% cost reduction and increased satisfaction by merging 15 tools into one product, streamlined workflows for clinicians, improved planning processes, and an 18% ROI increase for high-risk members. -
Design Manager, Product And Service DesignAlto Pharmacy Jan 2020 - Oct 2021San Francisco, California, UsAs a leader, I guided a team in creating human-centered processes and internal products that enhanced patient experiences and drove efficiencies for over 550 operations team members. I oversaw 6 direct reports and developed a vision for future internal products, focusing on cost savings opportunities in pharmacy operations. By mapping inefficient processes and partnering with product and data sciences teams, we identified cost-saving opportunities and executed on complex product changes. I rebuilt a struggling team, establishing recruitment, onboarding, and performance management processes, resulting in increased team satisfaction and outputs. Highlights include a 50% cost reduction, improved prescription inventory accuracy, increased productivity by 10%, and serving as co-head of design for 6 months under the founders to drive divisional change. -
Design Manager, Employer Product & Plan OperationsCollective Health Aug 2018 - Dec 2019San Francisco, California, UsAs a manager, I led a design team across employer/channel (broker and consultant) experiences and health plan operations, overseeing the productivity of 40 engineers on complex products. I was the 45th employee and second product designer during a period of rapid company growth, scaling up to 550 employees and serving 250K insured lives. I played a key role in building an insurance company from scratch, focusing on member, payer, and internal operations experiences. I led the development of a new medical claims processing tool and claims analytics tools for brokers and employers. I conducted user research with various clients, driving product strategy and roadmap through user insights and data analysis. Highlights include securing a patent for the claim adjudication engine, significantly reducing manual work and time spent, streamlining claims data reports, and serving as a subject matter expert within the organization. -
Acting Design ManagerCollective Health Mar 2018 - Aug 2018San Francisco, California, Us
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Design Lead, Interaction & Service DesignCollective Health Oct 2016 - Aug 2018San Francisco, California, Us
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Senior Designer, Interaction & Service DesignCollective Health Mar 2015 - Oct 2016San Francisco, California, Us
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Interaction DesignerCooper Sep 2013 - Mar 2015β Built service and customer experience offeringsβ Co-wrote and taught first 2 day service design course for Cooperβs educational offeringβ Designed user interfaces for clients in a variety of industries, including consumerfinancial services, HR software, data analytics, healthcare, and education verticalsβ Conducted formative design research in a variety of work and home settingsβ Modeled target personas and scenario
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Experience Designer & StrategistMoment Oct 2011 - Aug 2013New York, Ny, Usβ Designed iPhone, iPad, and web applications for clients in healthcare, banking, privatewealth management, and regulated manufacturingβ Conducted field and desk researchβ Modeled and promoted service design approaches to improve project outcomes and inform sales -
Service Design InternPhilips Apr 2011 - Jul 2011Amsterdam, Noord-Holland, Nl- First service designer on medical systems team, charged with installing and demonstrating service innovation processes- Created and facilitated service design workshops to teach service methods and expose new service opportunities- Designed and ran co-design sessions to test new service evidence for Philips Lifeline- Prototyped new touchpoints and developed release roadmaps for meeting service experience and business goals -
Interaction Design RepresentativeScad Idsa Student Chapter Sep 2008 - Jan 2011- Work to bring design research and interaction design content into student chapter meetings- Organize and arrange speakers, both physical and virtual- Serve as a liaison between the SCAD Industrial Design Department and the greater interaction design community- Organized and coordinated student volunteers at IXDA Interaction 10 in Savannah, GA
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Experience Design Summer AssociateMoment Jun 2010 - Sep 2010New York, Ny, Us- Crafted strategy and initial concepts for financial media mobile app ecosystem- Designed a service ecosystem for an outpatient chemotherapy support service to improve patient outcomes- Created design documentation including: wireframes, service blueprints, service ecologies, experience prototypes, final concept video, and a capstone brand personality workshop, to move the project forward to the next stage
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Interaction Design InternEightshapes, Llc Jun 2009 - Aug 2009Fairfax, Va, Us- Created design documentation for Fortune 500 clients- Designed wireframes for enterprise level web applications- Contributed to design strategy development for clients- Assisted in facilitation of design studio workshops and the creation and execution of usability testing protocols- Conducted research on collaboration tools to support current business practices -
Interaction Design InternAptmedia Inc. Jun 2008 - Aug 2008- Created documentation and visual designs of interactive dynamic kiosks and websites- Facilitated contextual inquiry sessionsAided in the development of firm strategy and rebranding- Worked with developers to ensure product quality- Participated in client meetings
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Lead Assistive Technology ConsultantTechld.Net Jan 2003 - Feb 2007- Developed and delivered workshops and conference presentations for education and assistive technology professionals, and delivered numerous published presentations at national conferences- Advisor and consultant to grants, assistive technology manufacturers, and K-12 through post-secondary educational institutions- Provided assistive technology solutions and advocacy to the Washington, DC metro area- Designed all original TechLD.net materials and web presence
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InternOrthospot 2004 - 2004- Developed intuitive interface for a palm-based orthopedic ordering and inventory management solution- Designed customer surveys for feedback on proposed product changes
Izac Ross Skills
Izac Ross Education Details
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Savannah College Of Art And DesignConcentrations In Interaction Design And Industrial Design
Frequently Asked Questions about Izac Ross
What company does Izac Ross work for?
Izac Ross works for Haven Headache & Migraine Center
What is Izac Ross's role at the current company?
Izac Ross's current role is Founder & CEO at Haven | Revolutionizing Migraine Care Through Technology | π³οΈβππ₯π€.
What is Izac Ross's email address?
Izac Ross's email address is iz****@****ail.com
What is Izac Ross's direct phone number?
Izac Ross's direct phone number is +120241*****
What schools did Izac Ross attend?
Izac Ross attended Savannah College Of Art And Design.
What are some of Izac Ross's interests?
Izac Ross has interest in Education.
What skills is Izac Ross known for?
Izac Ross has skills like Interaction Design, Experience Design, Service Design, Design Strategy, Usability Testing, Design Thinking, User Experience Design, Persona, Contextual Inquiry, Industrial Design, User Research, Rapid Prototyping.
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