Ian Zagaeski Email & Phone Number

Respond to fraud reports: Answer customer calls and emails about suspected fraud, investigate claims, and take action to secure compromised accounts.Analyze transactions: Review various transactions (deposits, wires, ACH, etc.) for suspicious activity, assess risk, and place holds when necessary.Verify activity: Contact customers to confirm transaction legitimacy and educate them about fraud prevention and account security.Investigate and resolve disputes: Gather evidence, analyze documentation, and process claims for fraudulent and non-fraudulent disputes.Identify trends: Monitor for patterns in fraudulent activity and report findings to management to help prevent future losses.

Coralville, Iowa, United States

• Develop and implement an age-appropriate soccer curriculum for children aged 3 to 6, promoting skill development and a love for the sport.• Communicate effectively with parents, providing regular updates on program activities and children's progress.• Supervise assistant coaches and volunteers, ensuring a cohesive and supportive team environment.

Coralville, Iowa, United States

• Organize and lead engaging activities for 70+ children, fostering a safe and enjoyable environment.• Maintain cleanliness of school facilities and respond promptly to incidents, ensuring the well-being

Rock Valley, Iowa

Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.Manually set up machinery, lathes, and grinders.Established parameters for each job to attain high scores on the production test.Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.Updated daily production logs and informed management of production incidents or non-conformance issues.Dismantled machinery to access, remove and replace worn components and keep production within optimal tolerances.Operated machining equipment safely with a team of operators.Coordinated storage locations and product movements.Processed and restocked returns.Conducted counts and audits of inventories to identify and resolve discrepancies in records.Collaborated with other departments on supply and quality issues.Picked orders, scanned products, and packed boxes.Promptly responded to inquiries and requests from prospective customers.

Bismarck, North Dakota, United States

• Developed and implemented marketing campaigns that increased ticket revenue by 15%, promoted community events, and increased brand awareness.• Executed on-field promotions for 10+ sponsors.• Managed and fulfilled 50+ sponsor contracts, ensuring timely delivery and maximizing sponsor satisfaction.• Assisted coaches with TrackMan data collection and analysis during non-game days, providing valuable insights for player development.• Recorded and meticulously entered team stats into Excel for further analysis and reporting.

Sioux Falls, South Dakota, United States

• Tracked, measured, and reported on sales trends, identifying areas for improvement and contributing to data-driven decision-making.• Completed up to 75 outbound calls daily to warm and cold leads, demonstrating persistence and strong communication skills.• Generated $12,000+ in revenue through sponsorship agreements and ticket sales, exceeding targets and contributing to team financial goals.

Master Of Science - Ms, Sports Adminstration

Bachelor'S Degree, Sport And Recreation Management

Spanish Language And Literature

Minor Studied abroad in San Sebastian, Spain during the 2022 Spring Semester to better sharpen my skills.