Utilized JavaScript, HTML, CSS, jQuery to resolve technical issues impacting customers, including bugs and technical debt, through writing code in collaboration with developers or providing direct solutions on customers' stores.Applied fixes to code base to resolve bugs or improve processes on applications using React, Node.js, and Elixir.Worked closely with stakeholders from development, support, and marketing teams.Participated in meetings, reviewed code, and kept up-to-date with the latest technical changes and improvements to the software.Improved support team's performance by writing tools to automate repeated tasks using JavaScript and jQuery and mentoring tech support personnel.Applied fixes to clients' APIs to ensure that they are up-to-date.Maintained business intelligence systems, such as Metabase, Periscope/SISENSE, and collaborated with stakeholders across the organization to ensure their data is flowing into the warehouse.Dealt with custom SQL requests to build data representations and performed simple actions on AWS to keep data coming.

Communicate, acknowledge, respect and do what it takes to get things done for the customerInvestigate, evaluate and escalate issues if they can’t be resolved at the momentCommunicate with other teams on possible solutions and custom projects for the customersParticipate in improvements, projects and any other team activities to make sure we have the best serviceAlways learn and improve my knowledge of the internal processes

Providing technical support to company’s clients on everyday basis using debugging, coding using HTML, CSS, JavaScript (jQuery, AJAX) technologies.Communicating with other teams, devs to identify and resolve issue the best way for the mechants (using Zendesk, JIRA ticketing system).Communicating with other app devs and platform devs to identify problems and get solutions.Writing custom solutions and instructions for the team(s).Training new mates and people who want to get new skills and receiving mentorships with other specialists to get new knowledge and serve others best!

Installing applications on merchants websitesApplying Javascript, CSS and HTML changesUsing jQuery scripts and AJAX modificationsWork with other teams and merchants directlyCreating instructions for the processes and mentoring new matesGet things happen for the merchants!