Izatt Folkman Email & Phone Number

Provo, Ut, Us

Lehi, Utah, United States

- Managed approval of funding for 90+ accounts daily.- Streamlined process to cut time for submitting documentation and correcting errors by 10%.- Coordinated with sales representatives to resolve problems and troubleshoot issues 2-3 days faster.

Lehi, Utah, United States

- Coordinated with different departments to build 8+ custom calculators and forms to streamline workflows.- Assisted with building and recording 30+ processes for the Operations department.- Performed weekly audits on CRM records to ensure accuracy.- Assisted 5 other teams in their duties when an extra hand was required.

Lehi, Utah, United States

- Managed, created, and edited content of 50 articles for the Sales Support Knowledge Base.- Constructed 3 interactive maps with ArcGIS for better knowledge on nearby photovoltaic installers.- Coordinated with 5 different teams to streamline flow of content.

Provo, Utah, United States

- Working with small businesses to improve their operational efficiency- Creating and managing CRMs- Manage customer interactions- Creating and managing marketing email campaigns

Orem, Utah, United States

Onboarding and up-training 40+ agents on the Account Management team; preparing engaging and effective trainings for 1-30+ team members; leading a team of 3-5 training agents in creating trainings, updating process, and onboarding new agents; writing and revising entire in-house process documentation for clarity, brevity, and accuracy

Supervising 4-20 team members; resolving a revolving 10-15 escalations from customers and sales partners; ensuring that call reports and audits are properly completed by team members; meeting and coordinating with management in order to improve the customer service experience.

Calling and updating customers, inputting accurate data into reports, scheduling and optimizing calendars over 8 separate warehouses and over 30 different schedules, coordinating with sales representatives for maximum efficiency of information transfer, using new technologies to create drone paths for field employees.

Provo, Ut

Reporting and analyzing news reports centered on the Former Soviet Union.

Draper, Utah

- Feedback handling: receiving 100+ customer feedbacks weekly and facilitating improvement upon customer issues with knowledge, tracking changes made.- Reporting: pulling and interpreting data for knowledge in company. Making assessments on the quality and meaning of data.- Knowledge Base: managing maintenance of knowledge articles, facilitating publishing and expiring of content, coaching others to effectively use the knowledge base.- KCS: Knowledge Centered Service. Methodology used to share and update knowledge for the bettering of support engineers and customer use.

Provo, Ut

- General help desk: resetting passwords, mapping network drives, resetting desktops using registry editor, creating new users in database, answering any technical questions, sending customers to the proper channels for their needs, finding and fixing bugs, helping make sure software in up to date.- Hardware management: Finding and installing needed programs on faculty and lab computers, adding all technical equipment into Chemistry department inventory, maintaining over 100 computers throughout the department, installing security cameras for the server room.- Server management: creating needed servers using Red Hat Virtualization Manager, troubleshooting issues with department file server, creating backups of server information, installing new storage for the server room- Network management: activating ports, running ethernet through conduit, maintaining switches and patch panels, aided in transitioning network from Chemistry ownership to BYU OIT ownership

Colorado, Kentucky, Georgia

- Professionalism: Working 9-10 hour days on call, 6 days a week. Required to be within 15 minutes of the installation area in proper attire and ready for work.- Knowledge of equipment: learning and maintaining knowledge of function of security equipment, quick pick up of new products being sold, ready to answer any questions, well-versed and master of the workings of each of 15-20 different pieces of home security/home automation.- Installed security systems in homes: Going into the homes of families and others to install security equipment on the walls, in doors, and on the sides and back of the home; precision in installation; attention to detail; ensuring that customers were satisfied with purchase and were knowledgeable about their new security equipment- Satisfaction rate of customers above 90%

Master Of Business Administration - Mba, Finance, General

Relevant coursework: Financial & Managerial Accounting, Tech Marketing, Financial Management, International Finance.

Bachelor'S Degree, Russian

Minor in IT. Relevant coursework: Technical Communication, Human-Computer Interaction, Fundamentals of Web-Based IT, Russian Literature.