Deon Floyd, Rpl Email & Phone Number

Nashville, Tn, Us

Nashville, Tennessee, United States

Part of a team of five shift leaders for a shift of forty-five team members, with nine direct subordinates.Responsible for monitoring the emergency calls, non-emergency calls, and radio transmissions of team members. Complete yearly performance evaluations and quarterly performance feedback reports for direct team members.Assist in the professional development of team members by setting annual goals and objectives.Provide basic troubleshooting for CAD dispatch console and peripheral equipment, escalating complex issues when needed.

Greater Nashville Area

Processed emergency and non-emergency calls for police, fire, or medical responses.Managed the communication requests for the police and fire departments.Conducted training exercises for new hire employees.Taught and assisted with classroom instruction for new hire employees.Tasked with providing on-the-job training for new hire employees.Responded to field to dispatch for large scale planned or major events

Generated new sales through customer consultation via phone, email, or in-person interactions.Responsible for a team of up to five team members.Provided on-the-job training for new hire employees.Ensured efficiency in the production workflow, by organizing orders according to their complexity and chronological order.Performed basic troubleshooting of printers, binders, fax machines, and other equipment.