UK Based Fintech Bank• Identifying and solving payment and transfer problems with expertise and ease making the payments error rate reduce to almost 0%.• Investigated and troubleshooted technical issues within the app, conducting root cause analysis and collaborating with cross functional teams to implement effective solutions decreasing the app crash rate by at least 25%.• Ensuring customer satisfaction through an empathetic approach to problem-solving and delivering at least 80% WOW CSAT.• Managing charge backs under various scenarios such as non-receipt of services/goods, overcharging, etc.• Managing and mitigating fraudulent charges while maintaining the utmost security for customer accounts and cards, ensuring a seamless and safeguarded financial experience.

Uber International Customer Support• Consistently achieved daily targets of at least 50 resolved emails in less than half the scheduled time.• Handled customer inquiries effectively, including incidents of riders leaving without payment and compensating them with 100%satisfaction rate.• Contributed to account KYC procedures, achieving a remarkable compliance rate of 98%, thereby upholding the highest standards ofregulatory adherence.• Maintained a fare accuracy rate, delivering exceptional customer satisfaction by demonstrating a commitment to excellence.• Identified and addressed fraudulent drivers, significantly enhancing service safety and integrity with an 85% reduction in fraudulent incidents.