Assistant Operations Manager
Majuhome Concept
Petaling Jaya, Selangor, Malaysia
• Consolidate sales data and prepare sales related report (daily,weekly,monthly) for management's review.• Responsible for the fulfillment of all operational support request from outlets to ensure effective running of showroom daily operation.• Completing payroll activities, including computation of commissions, employee attendance and staff shift to HQ accurately and on time.• Support General Manager with all policies & procedures to streamline the showroom efficiency.• Anticipated customer needs and provide them with high quality services while upholding brand standard and values to ensure customer satisfaction.• Meticulously handled POS system transactions including credit, cash, returns and refunds to ensure seamless and accurate daily cash flow.• Actively informed and provide training about latest sales offerings, loyalty/membership programs and monthly roadshow setup.• Audited product inventories to maintain quality assurance in ensuring maximum of 0.7% defects rate for showroom and stock units.• Consulted customers on selection furniture items and ensuring 100% of complains/grievances are solved to maintain branch showroom's google review above 4 stars.• Incharge of customer order approvals, daily checking on outstanding payments, uncollected own collection items and maintain showroom's warehouse inventory level.• Take charge of after sales services and enquiries recorded be taken immediate response on the same date.